Sandra Estrada
Phoenix
Summary
Experienced claims professional with a proven track record in efficient claims processing, ensuring accuracy and compliance. Recognized for exceptional collaboration skills, adaptability, and strong ability to deliver effective solutions that meet customer and organizational needs.
Overview
4
4
years of professional experience
Work History
Bilingual Claim Associate- Auto Initial Loss Reporting
State Farm
10.2023 - Current
- Guide policyholders through the claims process, providing empathetic support and clear communication to alleviate stress during challenging situations
- Meticulously document claim details, efficiently addressing and resolving claim issues during first contact before directing a claim to the appropriate segment
- Assisted in the transition with MAX by providing support and training to my team and other teams by presenting in huddles and peer shadows, enhancing overall proficiency and understanding
- Proactively sought opportunities to assist peers in improving their performance metrics, contributing to overall team success
- Regularly presents in team huddles on various topics including quality control, storage mitigation, and investigative questions providing valuable insights and guidance
Bilingual Claim Associate- Express
State Farm
02.2022 - 10.2023
- Handle15+ calls daily customer calls, initiating claims, resolving issues or advancing claims to the maximum point of progress
- Streamlined claim processing by conducting thorough investigations, applying relevant coverages, and adhering to state jurisdictions for accurate liability determination
- Foster team growth through mentorship, facilitating training sessions, and guiding peers to resources, aligning with company objectives and enhancing overall performance
- Selected to collaborate in a cross-functional role with Initial Loss Reporting to focus on meeting and exceeding customer service demands
Office Manager
Karina's Cleaning Services
04.2021 - 01.2022
- Orchestrated inventory management and initiated timely supply orders, ensuring seamless alignment with fluctuating client demand
- Vigilantly tracked client payments, proactively engaging with accounts to reconcile past-due balances
- Directed and harmonized employee and client schedules, optimizing appointment coordination and event planning
Education
Associates in Art - Emphasis in Communications
Phoenix College
Phoenix, AZ05.2024
Skills
- Detail Orientation
- Quality Control
- Problem-solving
- Multitasking
- Mentorship and coaching
- Time management
- Claims processing
- Teamwork and collaboration
Languages
English
Spanish
Timeline
Bilingual Claim Associate- Auto Initial Loss Reporting
State Farm
10.2023 - Current
Bilingual Claim Associate- Express
State Farm
02.2022 - 10.2023
Office Manager
Karina's Cleaning Services
04.2021 - 01.2022
Associates in Art - Emphasis in Communications
Phoenix College
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