Bahar Ağayeva
Baku,Baku City
Summary
Motivated Customer Support Agent with over 2 years of experience, recognised for handling customer inquiries, resolving complaints and supporting sales of banking products. Well-organised, adaptable and skilled in crisis handling and customer service excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Chat Support Agent
Leobank
Baku, Baku City
2024.06 - Current
- Provided customers with accurate information about banking products and services
- Achieved sales targets for banking products
- Resolved customer issues and reduced negative experiences in difficult situations
Receptionist
sea breeze resort
Baku, Baku City
2023.08 - 2024.01
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Assistant
Komunnal təsərrüfat idarəsi
Baku, Baku City
2020.04 - 2023.01
- Answered phone calls promptly, providing excellent customer service.
- Coordinated team meetings to enhance communication and productivity.
Education
Bachelor of engineer - Environmental Engineering
azerbaijan state oil and industry university
Baku, Baku City 2016.09 - 2020.04
Skills
- Crisis handling
- Customer Service
Languages
Russian
Fluent
English
Intermediate
Turkish
Upper intermediate
Timeline
Chat Support Agent
Leobank
2024.06 - Current
Receptionist
sea breeze resort
2023.08 - 2024.01
Assistant
Komunnal təsərrüfat idarəsi
2020.04 - 2023.01
Bachelor of engineer - Environmental Engineering
azerbaijan state oil and industry university
2016.09 - 2020.04