Bahar Ağayeva
Baku,Baku City
Summary
Motivated Customer Support Agent with over 2 years of experience, recognised for handling customer inquiries, resolving complaints and supporting sales of banking products. Well-organised, adaptable and skilled in crisis handling and customer service excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Chat Support Agent
Leobank
Baku, Baku City
06.2024 - Current
- Provided customers with accurate information about banking products and services
- Achieved sales targets for banking products
- Resolved customer issues and reduced negative experiences in difficult situations
Receptionist
sea breeze resort
Baku, Baku City
08.2023 - 01.2024
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Assistant
Komunnal təsərrüfat idarəsi
Baku, Baku City
04.2020 - 01.2023
- Answered phone calls promptly, providing excellent customer service.
- Coordinated team meetings to enhance communication and productivity.
Education
Bachelor of engineer - Environmental Engineering
azerbaijan state oil and industry university
Baku, Baku City 09.2016 - 04.2020
Skills
- Crisis handling
- Customer Service
Languages
Russian
Fluent
English
Intermediate
Turkish
Upper intermediate
Timeline
Chat Support Agent
Leobank
06.2024 - Current
Receptionist
sea breeze resort
08.2023 - 01.2024
Assistant
Komunnal təsərrüfat idarəsi
04.2020 - 01.2023
Bachelor of engineer - Environmental Engineering
azerbaijan state oil and industry university
09.2016 - 04.2020