Bahman Agazade
Summary
I have lots of experience in customer services, more specifically in solving and responding to customer requests related to the Bank's services and applications. As a client-oriented person, I want to use this experience in QA to prevent problems that users face already in the process of creating a product. I have great skills in leadership, management, solving problems and handling conflicts.
Overview
18
18
years of professional experience
Work History
Business Expert
Pasha Pay
05.2025 - Current
Head of Customer Complaints Division
Pasha Pay
09.2024 - Current
Customer Complaints Investigation Division/Manager
Kapitan Bank
02.2017 - 09.2024
Customer Complaints Division/Leading Specialist
Bank of Baku OJSC
04.2013 - 01.2017
Retail Credit Specialist
Bank BTB OJSC
02.2012 - 04.2013
Retail Credit Leading Specialist
Unibank CB OJSC
07.2007 - 09.2010
Education
Automation testing course
Kapital Bank
2024
QA ENGINEER, SOFTWARE TESTING
Algoritmika/it-academy.az
2023
BACHELOR'S DEGREE IN FINANCE AND CREDIT -
Azerbaijan State Economic University
2009
Skills
- Team Leadership
- Teamwork
- Problem-Solving
- Handling conflict
- Customer oriented
- Critical thinking
Languages
Azerbaijani, Russian
First Language
English
Intermediate
B1
Turkish
Advanced
C1
Personal Information
- Date of birth: 18-DEC-1988
- Gender: Male
- Nationality: Azerbaijani
Websites, Portfolios and Profiles
www.linkedin.com/in/bahman-agazade
Timeline
Business Expert
Pasha Pay
05.2025 - Current
Head of Customer Complaints Division
Pasha Pay
09.2024 - Current
Customer Complaints Investigation Division/Manager
Kapitan Bank
02.2017 - 09.2024
Customer Complaints Division/Leading Specialist
Bank of Baku OJSC
04.2013 - 01.2017
Retail Credit Specialist
Bank BTB OJSC
02.2012 - 04.2013
Retail Credit Leading Specialist
Unibank CB OJSC
07.2007 - 09.2010
QA ENGINEER, SOFTWARE TESTING
Algoritmika/it-academy.az
BACHELOR'S DEGREE IN FINANCE AND CREDIT -
Azerbaijan State Economic University
Automation testing course
Kapital Bank
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