Bahman Orujov

• Leading all Non credit product in Corporate, Commercial and SME Banking
• Leading 9 Squads as a CRM RM Cockpit, CRM Support, CRM Telesales, Acquiring(POS), Acquiring(E.com), Cards, Openbanking/B2B, Digital Platform, Mobile Business App, Bundle&Tariffim Squad.
• Skilled at working independently and collaboratively in a team environment
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Developed and maintained courteous and effective working relationships.
• Provide main Strategy to Team and give direction to achive the main goals
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Build strong Team - Increase Experience
• Lead all non credit product in Corporate Banking
• Acard Project Implementation
• Lead Squads by Leading products

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Conducted regular reviews of client accounts to identify opportunities for upselling or cross-selling additional products and services.
• Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes to ensure accurate guidance to clients.
• Provided exceptional customer service by promptly addressing client inquiries and resolving any issues in a timely manner.
• Optimized business strategies by analyzing portfolio data trends regularly-identifying areas requiring improvement or attention proactively.
• Developed comprehensive account plans for assigned portfolio, ensuring timely delivery of service commitments and client satisfaction.
• Organized regular meetings with clients both in person and virtually to review their account status, discuss concerns, and identify additional opportunities for collaboration.
• Led training sessions for junior team members on relationship management strategies, enhancing team productivity and overall performance levels.

• Analyzed complex financial statements, assessing creditworthiness for potential borrowers effectively.
• Coached and mentored branch team to uncover sales opportunities among both current and potential business customers.
• Managed a commercial loan portfolio, ensuring timely payments and maintaining low delinquency rates.
• Strengthened client relationships by providing personalized financial solutions and expert advice.

• Enhanced branch operations by streamlining customer service processes.
• Provided exceptional customer service, resolving billing disputes quickly and professionally.
• Cross-trained and backed up other customer service managers.
• Increased client retention through exceptional customer service and prompt communication.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

1.Cashier

2.Customer Service - Payments, Loan disbursement

3.Money Transfers as Wester Union, Zolotoya Korona, Bistraya Pochta, Private Money, Xezri and etc.