Bahruz Hajiyev
Mingachevir,Azerbaijan
Summary
Dynamic IT Support Engineer with over 5 years of experience in troubleshooting and resolving technical issues. Adept at providing exceptional customer service while maintaining system integrity. Eager to leverage strong problem-solving skills and technical expertise to enhance user experiences in a fast-paced IT environment.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
IT Support Technician
OBA Market MMC
2025.01 - Current
- Provide technical support to end users and resolve IT-related issues promptly
- Install, configure, and maintain computers, printers, POS terminals, and peripheral devices
- Deploy and configure Windows operating systems and office software
- Perform basic configuration and monitoring of network devices (routers, switches, access points)
- Diagnose and troubleshoot hardware and software issues
- Manage user accounts, access permissions, and email accounts
- Implement and monitor antivirus and security policies
- Support backup operations and assist in data recovery processes
- Prepare IT equipment and workstation setup for new employees
- Log and manage support requests through Help Desk/Ticketing systems
- Provide IT support services for over 170 retail stores within assigned operational scope
IT Support Technician
Veyseloglu Group Company
2023.11 - 2025.01
- Responded to technical assistance requests in person, by phone, and electronically, ensuring timely support for end-users.
- Maintained the Office 365/Microsoft 365 platform, including license optimization and advanced reporting.
- Diagnosed, performed root cause analysis, and resolved hardware and software issues efficiently.
- Partnered with the development team to address complex issues and research inquiries using available resources.
- Provided remote support to users across various locations.
- Worked as part of the service desk team, managing incidents and changes through an ITSM tool.
- Delivered technical support for hardware and software problems, ensuring timely resolution for all end-users.
- Assisted in troubleshooting network connectivity issues across multiple platforms and devices.
- Collaborated with cross-functional teams to streamline IT operations and improve user experience.
- Implemented software updates and patches to maintain system security and performance.
IT Specialist
Mingachevir Tourism College
2020.09 - 2023.11
- Managed the college's entire IT infrastructure, including networks, servers, computer hardware, and software systems.
- Provided technical support for computer labs and classrooms, ensuring smooth daily operations.
- Oversaw proper functioning of internet, Wi-Fi, and internal network systems.
- Coordinated the work of technical support team, including hardware installation and troubleshooting.
- Managed the college's electronic document workflow.
- Installed, updated, and optimized software applications for staff and students.
- Delivered technical training and support for faculty and students.
- Supervised equipment maintenance, inventory management, and IT security.
- Implemented IT security policies and user guidelines to ensure safe and efficient operations.
Education
BACHELOR - PHYSICAL EDUCATION AND SPORTS
ASAPES
Baku 2015.09 - 2019.06
Skills
- Technical Troubleshooting
- Hardware & Software Support
- Network Administration
- Active Directory Management
- IT Help Desk / Ticketing Systems
- System Installation & Configuration
- IT Asset Management
- Remote Desktop Support
Certification
- FORTINET - NSE 3
- PALOALTO - NETWORK SECURITY
LANGUAGES
English | Intermediate
Russian | Intermediate
Timeline
IT Support Technician
OBA Market MMC
2025.01 - Current
IT Support Technician
Veyseloglu Group Company
2023.11 - 2025.01
IT Specialist
Mingachevir Tourism College
2020.09 - 2023.11
BACHELOR - PHYSICAL EDUCATION AND SPORTS
ASAPES
2015.09 - 2019.06