Jalya Ashgarova
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also skilled bank officer with 3 years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Call Center agent
Ganja, Azerbaijan, Azercell Telecom LLC
09.2019 - Current
- Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span
- Handle 100+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
- Conversational in Russian and English (able to meet all customer service requirements)
- Trained in customer service script recitation, conflict resolution, and data entry practice
Information Service Specialist
Baku, Kapital Bank” OJSC
09.2016 - 04.2019
- Informing customers about bank products;
- Making corresponding amendments in Operating Program of the Bank;
- Making up references for clients (to embassy, tax authorities, notary, social security fund etc.);
- Preparing different types of bank reports;
- Providing other departments with necessary information and documentation (the court, insurance companies, etc.);
- Turn-by-turn system regulation;
- Investigation of emerging problems and help solve the problem;
Credit specialist
Baku, Unibank” OJSC
09.2015 - 02.2016
- Informing customers about bank products;
- Investigation of emerging problems and help solve the problem;
- Initial persecution of credits;
- Collection of documents and sending to the head office;
- Clearance of cards;
Education
Master of Science - General Management
Azerbaijan State Economic University
Baku, Azerbaijan05.2017
Bachelor of Science - Social Sciences And Psychology
Baku State University
Baku, Azerbaijan05.2015
Skills
- Adaptability
- Customer Service
- Analytical skills
- Conflict resolution
- Telecommunications
- Excellent work ethic
- Self-motivated professional
- Strong interpersonal and communication skills
- Strong presentation skills
- Microsoft Office (Word, Excel), Internet & E-Mail (Internet Explorer, Outlook Express), Flex (Bi Publisher), Elma BPM, CRM, CMS, OCM,FAQ etc
Reference
Mrs Gulrukh Oruchova
Team leader in Call Center
+994 50 231-02-06
Languages
Russian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Call Center agent
Ganja, Azerbaijan, Azercell Telecom LLC
09.2019 - Current
Information Service Specialist
Baku, Kapital Bank” OJSC
09.2016 - 04.2019
Credit specialist
Baku, Unibank” OJSC
09.2015 - 02.2016
Master of Science - General Management
Azerbaijan State Economic University
Bachelor of Science - Social Sciences And Psychology
Baku State University
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