Bailey Colbert
Phoenix
Summary
Accomplished in handling sensitive information with utmost discretion, as demonstrated at Grand Canyon University. Expert in administrative duties and crisis management, I excel in maintaining resident care standards and ensuring data accuracy. My ability to remain calm and professional under pressure, coupled with proficient data entry skills, consistently enhances organizational efficiency and customer satisfaction. Knack for building relationships and helping students navigate challenges of college life. Fosters sense of community among residents to support individuals in times of need.
Overview
7
7
years of professional experience
Work History
Medical Front Office Receptionist
Desert Ridge Family Physicians
07.2022 - Current
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
Student Disabilities Administrator
Grand Canyon University
05.2023 - 10.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Improved employee productivity with effective time management strategies for daily tasks.
- Aided students in obtaining accommodations in their classes for their medically documented disability's.
Server
Mcdowell Mountain Golf Club
01.2021 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Standarized Patient
Grand Canyon University
06.2019 - 07.2022
- Help assist nursing students in a mock clinical experience before heading in to the actual healthcare setting.
- Given prompts and lines to create a history, personality, physical findings and emotional patterns to create a beneficial learning experience for the nursing students (bachelors and masters).
Hostess
BJ's Restaurant & Brewhouse
05.2020 - 01.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Sales Associate
Tillys
10.2017 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Bachelor of Science - Sports And Performance Psychology
Grand Canyon University
Phoenix, AZ12.2022
Skills
- Cool Under Pressure
- Team Player
- Calm and Professional Under Pressure
- Responding to Difficult Students/ Customers
- Data Entry and Maintenance
- Resident Care Standards
- Administrative Duties
- Crisis Situations
- HIPAA Compliance
- Office Administration
Timeline
Student Disabilities Administrator
Grand Canyon University
05.2023 - 10.2023
Medical Front Office Receptionist
Desert Ridge Family Physicians
07.2022 - Current
Server
Mcdowell Mountain Golf Club
01.2021 - 07.2022
Hostess
BJ's Restaurant & Brewhouse
05.2020 - 01.2021
Standarized Patient
Grand Canyon University
06.2019 - 07.2022
Sales Associate
Tillys
10.2017 - 05.2020
Bachelor of Science - Sports And Performance Psychology
Grand Canyon University
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