Experienced and results-driven Office Manager with a strong background in medical office administration, financial oversight, and operations management. Skilled in scheduling, billing, and staff coordination within healthcare environments, with advanced proficiency in medical software, Microsoft Office, and Google Workspace. Known for strong communication, problem-solving, and organizational skills, and committed to maintaining high standards in patient care, team collaboration, and continuous improvement.
As an Office Manager, promoted from Administrative Assistant within two years, I oversaw daily operations, managed staff schedules, coordinated meetings, and ensured an efficient, well-organized workplace. I handled payroll, budgeting, invoicing, and financial reporting while supervising administrative and off-site staff and managing inventory. I implemented new office software and streamlined systems to improve workflow and data accuracy. Known for working long hours with a strong sense of responsibility, I brought a caring, dependable, and hardworking approach to supporting both staff and clients. I trained and mentored junior staff, developed onboarding programs, led team-building efforts, resolved workplace issues diplomatically, ensured compliance, and maintained confidentiality and professionalism at all times.
As a Cashier and Front-of-House Team Member, I processed transactions accurately using POS systems, maintained cash drawers, and supported closing procedures, including cash handling and inventory checks. I provided excellent customer service in a fast-paced environment, assisted with menu selections, and resolved concerns promptly. I helped manage inventory, trained new staff, and consistently took on extra shifts to support team needs. Known for being reliable, responsible, and team-oriented, I contributed to smooth daily operations and a positive customer experience.