BAILEY LUCE
Scottsdale
Summary
Professional with a strong background in coordination and client-focused roles, recognized for delivering excellent service and managing complex tasks efficiently. Highly skilled in communication, problem-solving, and adapting to changing needs. A reliable and resourceful team player, committed to achieving results and ensuring smooth operations in dynamic environments. Eager to leverage these skills in a new industry and contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Surgical Coordinator/Administrative Assistant
Athenix Advanced Plastic Surgery & Aesthetic Centers
08.2023 - 02.2025
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Plastic Surgery Coordinator
Berardi Aesthetics and Plastic Surgery
08.2022 - 08.2023
- Conduct enthusiastic and informative surgery consultations with patients, providing clear communication and setting expectations.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
Assistant Manager/Patient Coordinator
Beverly Hills Rejuvenation Center
01.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Aesthetics - Advanced Luxury and Medical Esthetician Program, Wellness for Cancer certified, to treat Cancer patients receiving Radiation therapy
Bellus Academy of Beauty And Spa
El Cajon, Ca04.2019
Skills
- Strong Communication Skills: Effectively communicate with patients, staff, and surgeons to ensure smooth coordination and excellent patient care
- Professionalism and Confidentiality: Maintain the highest levels of professionalism and uphold patient confidentiality in all aspects of the role
- Patient Coordination: Expertly coordinate patient appointments, treatments, and follow-ups, ensuring a seamless experience
- Data Entry Efficiency: Accurately and efficiently handle data entry tasks, ensuring all patient and procedural information is properly recorded
- Resourcefulness and Initiative: Demonstrate problem-solving abilities and take initiative in managing tasks and improving operational efficiency
Professional References
- Jennifer Van Kirk, Manager, Berardi Aesthetics and Plastic Surgery, (480)-465-6170
- Ellorie Eskelson, Plastic Surgery and Aesthetic Nurse, (720)-244-2018
- Dr. Manuel Gigena, Plastic Surgeon, Athenix Plastic Surgery, (503)-883-3954
Certification
Real Estate License (In Progress)
Timeline
Surgical Coordinator/Administrative Assistant
Athenix Advanced Plastic Surgery & Aesthetic Centers
08.2023 - 02.2025
Plastic Surgery Coordinator
Berardi Aesthetics and Plastic Surgery
08.2022 - 08.2023
Assistant Manager/Patient Coordinator
Beverly Hills Rejuvenation Center
01.2020 - 03.2022
Aesthetics - Advanced Luxury and Medical Esthetician Program, Wellness for Cancer certified, to treat Cancer patients receiving Radiation therapy
Bellus Academy of Beauty And Spa
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