BAILEY MOSS
Phoenix,AZ
Summary
Ability to recognize issues and integrate quick solutions to achieve guest satisfaction. Successful at multitasking and planning in order to deliver best possible guest experience. Because of friendliness, prompt service, and hospitality consistently received customer satisfaction reviews on yelp. Commended for multitasking and providing excellent service to 100+ customers on a daily basis. Dedicated to providing outstanding customer service and fostering brand loyalty.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
8
8
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Restaurant Manager
Fox Restaurant Concepts
Phoenix, AZ
10.2024 - Current
- Implemented training programs to enhance staff performance and promote adherence to operational standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Shiftlead/ Travel Trainer/ Bartender
Fox Restaurant Concepts
Nashville, TN
02.2023 - 10.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Trained and mentored 40+ new personnel hired to fulfill various roles.
Lead Server
The Cheesecake Factory
Nashville, TN
05.2022 - 12.2023
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
- Kept the register up to date by following proper billing, payment processing, and cash management procedures.
- Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
Server Assistant/ Hostess
Ruth's Chris Steak House
Nashville, TN
09.2021 - 05.2022
- Kept a high level of cleanliness and sanitation.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
- Upsold high-profit/ quality menu items to boost sales.
- Described menu items, special offerings, and wine pairings that were appropriate.
Service Provider
Sonic Drive-in
Mt. Juliet, TN
07.2018 - 01.2020
- Pulled and reviewed hundreds of daily customer tickets to successfully fulfill orders.
- Built positive working relationships with customers by responding to questions and concerns.
- Customer complaints, requests, and feedback were communicated to company management for prompt resolution.
- Assisted guests with delicious food and hospitality that ensured they were satisfied and loyal.
Education
GED -
Wilson Central High School
Lebanon, TN 01.2016 - 05.2020
Partial Degree - Criminal Justice
Cumberland University
Lebanon, TNSkills
- Hospitality
- Team management
- Problem resolution
- Team building
- Organization
- Inventory management, tracking, and ordering
- Multi-level table setting knowledge
- Wine service
- Performance improvement
Certification
- SafeServ Certified: Food Handler
- Occupational Safety and Health, Food Safety: Certified
- ABC Liquor License
Timeline
Restaurant Manager
Fox Restaurant Concepts
10.2024 - Current
Shiftlead/ Travel Trainer/ Bartender
Fox Restaurant Concepts
02.2023 - 10.2024
Lead Server
The Cheesecake Factory
05.2022 - 12.2023
Server Assistant/ Hostess
Ruth's Chris Steak House
09.2021 - 05.2022
Service Provider
Sonic Drive-in
07.2018 - 01.2020
GED -
Wilson Central High School
01.2016 - 05.2020
Partial Degree - Criminal Justice
Cumberland University