Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Burger King
10.2023 - 03.2025
Manage customer interactions and resolve any issues promptly
Supervise and support team members during busy periods
Ensure store cleanliness and organization
Monitor store performance and contribute to achieving sales targets
Continuously learn about new products and effectively promote them to customers
Generated repeat business through exceptional customer service.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Darden Restaurants
03.2023 - 12.2023
Engaging with customers in a friendly and professional manner
Ensuring accuracy in taking and delivering orders
Collaborating with team members to provide exceptional service
Completing assigned side work efficiently and thoroughly
Maintaining cleanliness and organization in designated sections
Adhering to company policies and procedures for food and beverage service
Personal Loan Specialist
Discover Financial
02.2022 - 09.2022
Providing excellent customer service by assisting customers with applications for personal loans over the phone
Carefully and correctly inserting customers' information into the loan applications and answering any questions they may have about the process
Attending weekly meetings with team leaders to learn and create new ways to increase loan acceptance as well as customer support
Implementing policies and procedures to ensure the customers' information is secure and following the requirements made by law
Analyzing customer financial situations to determine loan eligibility and recommending appropriate loan products
Cashier
Sprouts Farmers Market
12.2020 - 02.2022
Provided exceptional customer service by greeting and assisting customers in a friendly manner
Demonstrated strong communication skills by effectively answering customer inquiries and addressing any concerns
Utilized POS cash register to process transactions accurately and efficiently
Ensured cash drawer accuracy by counting and balancing cash transactions at the end of each shift
Maintained a reputation for prompt and efficient service with a high level of accuracy
Collaborated with team members to ensure smooth operations and customer satisfaction
Third Key
Icing
11.2019 - 10.2020
Managed daily operations of the store as a Third Key Manager
Oversaw customer service to ensure high satisfaction levels and drive sales
Utilized POS systems to process transactions and maintain customer database
Enforced company policies, procedures, and safety standards to uphold store cleanliness and equipment maintenance
Trained and mentored new and existing staff members to support their career growth
Collaborated with team members to achieve store goals and objectives