Bakhtiyar Sharifov
Baku
Summary
Junior network engineer with over one year of help desk experience and a solid foundation in routing, switching, VLANs, ACLs, and network troubleshooting. Demonstrated proficiency in IPv4 subnetting, inter-VLAN routing, OSPF/EIGRP using GNS3 and Packet Tracer, Wireshark analysis, and Linux server administration on Ubuntu and CentOS. Successfully resolved 80-120 tickets monthly, with nearly 40% related to network incidents, including connectivity issues and VLAN misconfigurations. Actively pursuing L2/L3 network engineer or NOC roles to enhance skills in network security and infrastructure.
Overview
1
1
year of professional experience
6
6
Certifications
Work History
Help Desk Support Specialist
MEGA Z
Baku
03.2025 - 01.2026
- Resolved 80 to 120 support tickets monthly, achieving 92 to 95% SLA compliance through software and hardware troubleshooting.
- Diagnosed and addressed approximately 40% of network incidents, including connectivity loss and VLAN misconfigurations.
- Provided technical support for diverse software and hardware issues to enhance client satisfaction.
Education
Computer Networking
STEP IT Academy
Baku01-2026
Skills
- Networking: VLANs, STP/RSTP, EtherChannel, OSPF, EIGRP, ACLs, NAT/PAT, DHCP, DNS Proficient in network simulation using GNS3, EVE-NG, and Cisco Packet Tracer
- Network Security: Port Security, DHCP Snooping, ARP Inspection, VPN (IPsec/SSL basics)
- System Administration: Linux (Ubuntu, CentOS), Windows Server, Active Directory, SSH, RDP
- Monitoring & Analysis: Wireshark, Nagios, Zabbix, packet capture and analysis
- IT Processes: Jira, ServiceNow, ticketing systems, SLA adherence, ITIL framework awareness
- Databases: SQL querying and basic database management
Languages
Russian
Native
Native
Azerbaijani
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Certification
IBM: Computer Networks and Network Security
Timeline
Help Desk Support Specialist
MEGA Z
03.2025 - 01.2026
Computer Networking
STEP IT Academy