Barbara Luxford

Responsible for all aspects of office management and employee relations. Accounting includes AR/AP, monthly and quarterly taxes plus payments. Internal accounting reviews and reports, invoicing, finance charges, credit memos, journal entries, printing checks, budget, account reconciliation and audit reports. Customer service includes answering phones, greeting customers, accepting payments, issuing receipts, scheduling appointments and job installations. Human resource duties consisted of payroll, administering benefits, recruiting, interviewing, performance reviews, drug testing, sick/vacation leave, accident investigation, workers compensation, time and expense reports, new hire packets, terminations and labor relations. Updated and maintained ROC licenses, DOT vehicle safety reports and OSHA compliance.

• Worked 25 hours per week in a pre-school environment with 8-20 children. Planned and implemented developmentally appropriate activities to help children learn and explore. Maintained daily open communication with parents and recorded attendance, achievements and accident reports. Created daily lesson plans, fun activities and engaging curriculum to encourage their world of learning. Modeled quality teaching practices and served as a mentor for CTE students. Ensured compliance with safety regulations and accreditation guidelines. I gave the children what every child needs and deserves. Fun, affection, acceptance, respect, praise, security, honesty, patience, forgiveness, encouragement, openness and lots of love and hugs.

• Directly responsible for the overall office management of three divisions. Key responsibilities included daily AR and AP. Daily transactions included collecting payments, issuing receipts, refunds, bank deposits, auditing reports, bad debt recovery, approving credit applications, issuing credit memos, filing mechanic liens, authorizing and inputting purchase orders, credit card consolidation and daily billing/invoicing. Accountable for month end reconciliation reports to include cash receipts journal, fixed assets, work in progress, sales, payroll registers, OSHA safety logs and vehicle maintenance logs. Provided human resource services and assistance to 50+ employees in the areas of employee benefits, development, training, labor relations, health, safety and risk management. This included recruitment, employment verifications, discipline, performance evaluations, vacation approval, scheduling DOT safety physicals, workers compensation, drug testing and criminal background checks. Input and approved weekly payroll using a time and attendance computer system. Planned employee events, meetings and maintained over 500 customer job files on daily basis. Addressed and resolved all customer service inquiries and complaints. Responsible for ordering office supplies, construction inventory and maintaining office equipment and computer software.

• Performed a variety of clerical support. Greeted and assisted walk-in customers. Daily routine included collecting and distributing mail, logging customer/vendor payments, answering/directing incoming calls, faxing, filing, construction research and data entry. Created, monitored and updated vendor accounts receivable and customer files. Shipped plans and specs to subcontractors. Faxed timesheets, weekly expense receipts and employee payroll to corporate office. Assisted with the planning, preparation and distribution of bid packages. Acted as liaison to IT Tech regarding PC problems. Installed and maintained computer software. Ordered office supplies. Maintained company calendar to include scheduled bid dates and meetings. Prepared written correspondence to customers, vendors and sub-contractors.

• Managed daily operations and oversight of online travel department. Supervised and assisted employees with the completion of online travel requests to include air, car, hotel, cruises, island packages and tours. Responsibilities included organizing office procedures and maintaining customer payment records and files. Accountable for daily credit card consolidation. Received a high volume of cash intake, entered daily accounts receivable data into computer and issued invoiced receipts. Trained employees in computer shortcuts and newly installed computer software. Responsible for the handling of all online administrative, clerical and customer service issues. Other duties included implementing and organizing filing systems, updating vendor accounts, customer files and assisting marketing department with weekly newspaper ads and internet promotions.

• Lead travel consultant for the United States Marine Corps. Responsible for confirming and ticketing official and leisure travel arrangements to all military personal and their families. This included included air, car, hotel, cruises and tours. Collected, logged and deposited large volumes of cash and check payments daily. Handled approximately 2.5 million in annual sales volume. Assisted management with recruitment and computer technology training of new employees. Managed two separate offices during supervisor’s absence. Responsibilities included daily account receivables and submission of associated weekly, monthly and quarterly revenue reports.