Barbara Ray

• Build, improve, and maintain relationships with client, super client, and employees
• Maintain and oversee maintenance of weekly operating schedules and payroll
• Hire, train, and manage staff by implementing efficient scheduling and developmental plan for employees
• Provide after-hour emergency response as required for client and super client
• Provide quality customer service and effectively run day to day operations for site.

• Work closely with Communication Manager of Los Angeles Angles to ensure proper media credentials are provided for media employees to stadium
• Assist players family to ensure tickets have been delivered on MLB App, BP passes have been issued, and give additional assistance when needed
• Support and assist T.E.A.M Security as needed for guest related questions or issues.

• Collaborated with internal and external stakeholders to plan and execute successful event
• Managed special projects, including promotional testing of full time security officers
• Build and maintain working relationships with joint operation partners such as Maricopa County Sheriff’s Office, EMS, Explosive Canine Teams, and Phoenix Police Department
• Manage personnel resources for scheduling and deployments based on client and event needs for small and mid-size events
• Monitored event progress and made necessary adjustments for seamless and successful event.

• Secure premises and personnel by monitoring surveillance equipment and access points permitting entry
• Complete incident reports on property damage, theft, presence of authorized entry and unusual incidents
• Answer alarms, investigate disturbances and dispatched appropriate personnel to scene of issue
• Check and verify photo identification of employees and visitors prior to granting access to building
• Work independently and collaboratively to resolve urgent issues to protect venue, staff and guests.

• Ensuring safe entry of guests and staff into ballpark for events and game day
• Supervise special events at ballpark such as GoDaddy, Mercedes Benz Christmas party, Cactus Bowl, and concerts throughout season
• Responsible of overseeing special assignments at ballpark –such as escorting VIP’s, private rehearsals and load in and load outs of special events.

• Oversee event setup and breakdown of hospitality table for runners, including prepping food and managing hydration station
• Manage set up for packet pick up at sponsorship locations
• Manage event registration for race day and coordinate volunteers for packet pick up at event site.

• Mentor and build strong relationships with employees to develop positive culture and boost morale
• Access feedback from employees and suggest feedback to leadership to ensure employee satisfaction and retention
• Work with managers and supervisors to ensure venue service standards of Safety, Care, Encore and Efficiency are communicated and demonstrated.

• Backstage supervisor at venues such as Comerica, Tempe Beach Park and Ak-Chin Pavilion
• Manage personnel resources for scheduling and deployments based on client needs
• Respond quickly to emergency situation to assess and deflect issues
• Appointed account manager for Chase Field, Tempe Diablo Stadium, and Comerica Theater
• Collaborate with internal and external vendors to ensure seamless event logistics, resulting in safe environment and positive guest experience

• Managed complex calendar and travel itinerary for C-level executives
• Maintained and nurtured relationships between key stake holders, staff, and clients
• Organized and managed events, including staff meetings, conferences, and team building events.

Relationship/Team Base Servicing Travel Consultant, 04/2004-12/2009
• Acted as a liaison between client, vendor, and organization
• Mentor for new hires and assisted in a 12-week training program
• Dedicated to finding workable solutions to problems for client and vendor

Leisure and Corporate Consultant, 08/1991-04/2004
• Coordinated and provided meeting/planning services for various non-profit Alaskan Native Organizations by negotiating intricate contracts
• Provided concierge services such as but not limited to flower orders, dinner reservations, theatre tickets, vehicle purchases, apartment rentals, catalog orders, and jewelry purchases.
• Liaison between card member, merchant and American Express Card Customer Service with any billing, reconciliation issues or disputes