Barbara Taylor

Lakeside

Summary

Detail-oriented Medical Record Specialist skilled in documentation management, customer relations, and compliance. Proven ability to lead digitization initiatives, ensuring HIPAA adherence while enhancing data integrity.

Overview

years of professional experience

Work History

Medical Record Specialist / CCMA

Summit Healthcare Medical Associates

Show Low, AZ

02.2021 - Current

Trained and mentored junior staff on best practices in medical records management and data integrity.
Collaborated with healthcare providers to facilitate timely updates and corrections in patient records.
Led initiatives to digitize paper records, reducing storage costs and enhancing data security measures.
Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Processed medical records requests from outside providers according to facility, state, and federal law.
Scanned medical records in digital format for easy retrieval and accessibility.
Maintained patient confidence by keeping patient records information confidential.
Printed and photocopied documents to provide patients with copies of medical records.
Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Uploaded physician progress notes, history, and physicals into electronic medical records.
Maintained patient records in compliance with security regulations.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Front Desk Receptionist

Palm Valley Rehabilitation & Care Center (Palm Valley Post Acute)

Goodyear, AZ

10.2010 - 01.2021

Trained and mentored junior receptionists on customer service protocols and office procedures.
Oversaw inventory management of office supplies, maintaining adequate stock levels for uninterrupted operations.
Enhanced visitor experience by creating welcoming atmosphere through professional interactions and facility upkeep.
Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
Kept reception area clean and neat to give visitors positive first impression.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed front desk operations, ensuring efficient check-in and check-out processes.
Coordinated communication between patients, families, and healthcare staff to enhance service delivery.

Education

Certified Clinical Medical Assistant - Medical Assistant

National Healthcareer Associates

Show Low AZ

07-2024

High School Diploma -

Cuyahoga Falls High School

Cuyahoga Falls, OH

06-1974

Skills

Customer relations
Documentation management
Quality assurance
Proficient in {Microsoft word, microsoft excel, Altera, One content & allscrpists]
Coaching and mentoring
Continuous improvement
Knowledge sharing
Multitasking
Attention to detail

Written communication
Excellent communication
Active listening
Process improvement
Reliability
Issue research
Adaptability and flexibility
Professionalism

Timeline