Barbra Carey
Mesa
Summary
Accomplished Clinic Manager and Medical assistant, with strong problem-solving skills and a commitment to patient care. Known for enhancing team performance and improving operational efficiency through effective training and communication strategies.
Overview
8
8
years of professional experience
Work History
Clinic Manager
My Dr Now
Mesa, AZ
06.2024 - Current
- Managed daily clinic operations to ensure efficient patient flow and optimal service delivery.
- Coordinated scheduling for staff and patients, enhancing appointment management systems.
- Implemented patient feedback mechanisms to improve service quality and satisfaction levels.
- Trained new staff on protocols and operational procedures, fostering a collaborative team environment.
- Monitored inventory levels and ordered medical supplies, ensuring uninterrupted clinic operations.
- Developed staff training materials to streamline onboarding processes and enhance employee performance.
- Analyzed patient data to identify trends, supporting strategic decision-making for clinic improvements.
- Collaborated with healthcare providers to optimize treatment plans and enhance patient outcomes.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
Clinic Manager
FastMed
Mesa, AZ
05.2018 - 05.2024
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Budgeted for resources to control expenditure and maximize profits.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
Education
Medical Assistant - Medical Assistant
Pima Medical Institute
Mesa, AZ10-2018
High School Diploma -
Central Arizona College
Coolidge, AZ05-2014
Skills
- Administrative leadership
- HIPAA compliance
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Electronic health records
- Procedure assistance
- Compassionate
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Compassionate caregiver
- Medical records management
- Patient care coordination
Timeline
Clinic Manager
My Dr Now
06.2024 - Current
Clinic Manager
FastMed
05.2018 - 05.2024
Medical Assistant - Medical Assistant
Pima Medical Institute
High School Diploma -
Central Arizona College