Baya Dahmani
Phoenix
Summary
Knowledgeable with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring patron satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude.
Overview
5
5
years of professional experience
Work History
Cocktail Server
Talking Stick Resort
02.2025 - 05.2025
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Bartender
Desert Diamond Casino
07.2024 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bikini Barista
Bikini Beans Espresso
01.2021 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication.
Bartender
The Golden Margarita
09.2020 - 11.2021
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Maumee High School
Maumee, OHSkills
- Exceptional customer service
- Payment processing
- Speed and efficiency
- Efficient multitasking
- Reliability and punctuality
- POS system expertise
Timeline
Cocktail Server
Talking Stick Resort
02.2025 - 05.2025
Bartender
Desert Diamond Casino
07.2024 - 02.2025
Bikini Barista
Bikini Beans Espresso
01.2021 - 10.2024
Bartender
The Golden Margarita
09.2020 - 11.2021
Maumee High School
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