Baylee Czech
Scottsdale
Summary
Detail-oriented and highly organized administrative professional with experience supporting leadership teams, managing confidential information, and coordinating meetings and logistics. Skilled at handling high-volume workloads, prioritizing tasks efficiently, and maintaining professionalism in fast-paced environments. Strong written and verbal communication skills, with a proven ability to collaborate across departments and handle sensitive data with discretion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Professional
USAA
Phoenix
01.2024 - Current
- Provide high-level customer service to military personnel and dependents, handling inquiries regarding policies, billing, and claims.
- Manage confidential client information and process policy documentation with attention to accuracy and compliance.
- Utilize organizational policies and procedures to resolve issues efficiently while maintaining data integrity.
- Schedule follow-ups and maintain records to ensure smooth communication and resolution of member concerns.
Records Clerk II, AAII, And AAIII
Department of Corrections
Phoenix
11.2022 - 01.2024
- Provided administrative support by organizing and maintaining documentation for state prison complexes.
- Coordinated and logged daily reports, tracking facility conditions, inmate movement, and compliance metrics.
- Managed email correspondence, drafted reports, and assisted supervisors with high-priority tasks.
- Maintained confidentiality while handling sensitive inmate records and compliance-related data.
- Conducted background checks for inmate visitation requests, ensuring compliance with security policies.
- Maintained detailed records and logs to provide audit-ready documentation.
- Facilitated the training of newly hired staff members
Real Estate Assistant
Family Business
Scottsdale
11.2021 - 11.2022
- Supported a licensed real estate agent in administrative and operational tasks.
- Scheduled and coordinated meetings, property showings, and client communications.
- Processed contracts and managed transaction documentation with strict attention to detail.
Education
High School Diploma -
Pinnacle High School
Phoenix05-2021
Skills
- Client communication
- Record keeping
- Problem solving
- Customer service
- Data management
- Confidentiality management
- Time management
- Organization and multitasking
Certification
- Claims Adjuster License (Active)
- Insurance producer License (Prior)
- Xactimate Level 1 Certification
- ACJIS Certification
References
References available upon request.
Timeline
Licensed Insurance Sales Professional
USAA
01.2024 - Current
Records Clerk II, AAII, And AAIII
Department of Corrections
11.2022 - 01.2024
Real Estate Assistant
Family Business
11.2021 - 11.2022
High School Diploma -
Pinnacle High School
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