Beatrice Hernandez
Phoenix
Summary
Dedicated professional with extensive experience in customer service and transportation logistics. Proficient in facilitating timely communication between drivers and operations, ensuring compliance and accuracy in documentation to enhance operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Line Haul Dispatcher
Estes Express Lines
Phoenix
04.2018 - 07.2026
- Coordinated communication between drivers and operations, ensuring timely pickups and minimizing delays.
- Maintained accurate freight records to support compliance and operational integrity.
- Coordinated linehaul schedules to optimize delivery routes and improve efficiency.
- Monitored truck locations using GPS technology to ensure timely deliveries.
- Communicated with drivers to provide updates and resolve any issues encountered.
Cashier
Safeway Grocery Store
Laveen Village
06.2016 - 04.2018
- Delivered exceptional customer service in retail environment, enhancing shopping experience
- Bagged groceries promptly for customer transactions, ensuring quick and smooth checkouts
- Led front-end operations at the checkout area
- Maintained organized and visually appealing merchandise displays, supporting sales efforts
Education
Washington High School -
Washington High School
Phoenix, AZPhoenix Community College -
Phoenix Community College
Phoenix, AZSkills
- Freight management
- Route planning
- Dispatch of drivers
- Driver scheduling
- Route optimization
- Compliance procedures
- Logistics software - AS/400
- Communication coordination
- Issue resolution
- Decision making
- Spreadsheet management
- Data entry accuracy
- Attention to detail
- Team collaboration
Volunteer Experience
- University of Phoenix, Gila River Arena and Ak-Chin Pavilion, Customer Service, Concession
- Vineyard North Phoenix Clothing Bank, Volunteer, Distribute clothing to those in need
- Feed Our Starving Children, Volunteer, Pack food
Languages
English
Timeline
Line Haul Dispatcher
Estes Express Lines
04.2018 - 07.2026
Cashier
Safeway Grocery Store
06.2016 - 04.2018
Washington High School -
Washington High School
Phoenix Community College -
Phoenix Community College