Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Beatriz "Bea" Castillo

Cottonwood

Summary

Dynamic professional with extensive experience in customer service and office administration, notably at Northern Arizona University. Proven ability in problem-solving and attention to detail, adept at managing multiple tasks efficiently. Skilled in Microsoft Office and technical support, ensuring smooth operations and exceptional support for students and staff alike.

Overview

14
14
years of professional experience

Work History

Support Staff

Nirvana Center Dispensaries
Cottonwood
04.2024 - 06.2024
  • Customer service.
  • Money handling.
  • Product knowledge.
  • Ensuring compliance with AZDHS.
  • Advise patients on proper safety measures to follow when consuming cannabis.

Custodian

YAVAPAI COLLEGE
Clarkdale
06.2023 - 03.2024
  • Perform a variety of cleaning tasks around the college campus.
  • Setting up and breaking down campus events.

Part-time Administrative Services Assistant

Northern Arizona University - Educational Leadership Department
Mesa
02.2011 - 06.2022
  • Unsupervised position (Supervisor located at another campus)
  • (NAU Mesa Campus 2011-2020, Remote 2020-2021)
  • Review and process student applications for Department for five master's degree programs and two certificate programs.
  • Answered incoming telephone calls, responded to inquiries, provided information and directed callers to appropriate personnel as needed.
  • Organized and maintained filing systems for all documents related to departmental operations.
  • Provided student support for students until the completion of the degree and/or certificate.
  • Create courses for the department for each semester using the CourseDog website.
  • Process textbook adoptions for department courses each semester.
  • Assist faculty with uploading course materials for their online course shells.
  • Assist with other duties and projects for the Educational Leadership Department when needed.

Member Services Representative

Planet Fitness
Cottonwood
07.2021 - 05.2022
  • Provided customer service to members, prospective members, and guests.
  • Take prospective members on tours of the gym.
  • Respond to member questions and concerns in a timely and professional manner, and elevate to the Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the gym.

Part-time Administrative Assistant

Northern Arizona University
Remote
03.2010 - 06.2021
  • Front Desk Receptionist (NAU Mesa Campus, 2010-2020; Remote, 2020-2021)
  • Greeted visitors and provided general information about the university.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided faculty, staff, and student support.
  • IT Support and Maintenance on and off campus.
  • Initiate rehire and hiring packets for new part-time faculty.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Received and processed tuition payments (2010–2014).

Education

Associate in Applied Science - Computer Technology with Computer Usage & Applications and Digital Design Certificates

Rio Salado College
Tempe, AZ
12.2018

Computers in Business Certificate -

Yavapai College
Clarkdale, AZ
12.2007

High School Diploma -

Mingus Union High School
Cottonwood, AZ
05.2002

Skills

  • Computer literacy
  • Microsoft Office
  • Technical support
  • Office administration
  • Communication proficiency
  • Calendar management
  • Attention to detail
  • Filing organization
  • Data entry
  • Product knowledge
  • Problem solving
  • Multitasking capacity
  • Cash handling
  • Phone etiquette
  • Teamwork
  • Office equipment maintenance
  • Microsoft Windows Server
  • Mac OS
  • Android
  • IOS
  • Blackboard
  • Salesforce
  • Degree Works

Assessments

  • Working with MS Word documents — Proficient
  • June 2021
  • Knowledge of various Microsoft Word features, functions, and techniques
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Support Staff

Nirvana Center Dispensaries
04.2024 - 06.2024

Custodian

YAVAPAI COLLEGE
06.2023 - 03.2024

Member Services Representative

Planet Fitness
07.2021 - 05.2022

Part-time Administrative Services Assistant

Northern Arizona University - Educational Leadership Department
02.2011 - 06.2022

Part-time Administrative Assistant

Northern Arizona University
03.2010 - 06.2021

Associate in Applied Science - Computer Technology with Computer Usage & Applications and Digital Design Certificates

Rio Salado College

Computers in Business Certificate -

Yavapai College

High School Diploma -

Mingus Union High School

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Beatriz "Bea" Castillo