Bebsy Pulido
Phoenix
Summary
Detail-oriented Assistant Manager with proven strengths in operations coordination and customer service. Skilled in implementing safety protocols and resolving customer complaints to enhance overall satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Carnitas El Tacoshon
Phoenix
02.2022 - Current
- Coordinated daily operations to ensure smooth service during peak hours.
- Managed inventory levels and placed orders for necessary supplies.
- Implemented safety protocols to maintain a clean and secure environment.
- Resolved customer complaints promptly to enhance dining experience.
- Oversaw cash handling procedures for accuracy and security.
- Scheduled employee shifts to meet operational needs effectively.
On-Site Supervisor
Staffmark Staffing
Tolleson
09.2024 - 01.2025
- Coordinated schedules and managed workflow among team members effectively.
- Conducted regular inspections to maintain equipment and facility standards.
- Resolved conflicts and facilitated communication between staff and management.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Supervised projects to uphold schedule requirements and quality demands.
- Completed and distributed accurate and informative progress reports and project records to management.
- Investigated accidents or near-miss incidents; documented findings in an incident report form.
Owner
El Diamante Negro Boutique
Hatch
04.2018 - 01.2022
- Managed daily operations to ensure smooth service delivery.
- Developed and maintained customer relationships to enhance satisfaction.
- Oversaw inventory management to ensure product availability and quality.
- Trained staff on service protocols and operational procedures.
- Implemented marketing strategies to attract new customers and retain existing ones.
- Coordinated with suppliers for timely delivery of products and services.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
Customer Service Representative
Serta Simmons Manufacturer
Tolleson
01.2016 - 02.2017
- Assisted customers with inquiries regarding product specifications and warranties.
- Resolved complaints by coordinating with production and logistics teams.
- Maintained accurate records of customer interactions in database systems.
- Monitored inventory levels to ensure product availability for customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
MBM Distribution Center
Phoenix
05.2012 - 01.2016
- Assisted customers with inquiries regarding product specifications and warranties.
- Resolved complaints by coordinating with production and logistics teams.
- Monitored inventory levels to ensure product availability for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Cosmetology - Cosmetologyst
Paul Mitchell The School Las Vegas
Las Vegas, NV03-2010
GED -
College of Southern Nevada
Las Vegas, NV08-2009
Skills
- Inventory management
- Cash handling
- Customer relations
- Safety protocols
- Staff scheduling
- Team coordination
Languages
English
Full Professional
Spanish
Full Professional
Timeline
On-Site Supervisor
Staffmark Staffing
09.2024 - 01.2025
Assistant Manager
Carnitas El Tacoshon
02.2022 - Current
Owner
El Diamante Negro Boutique
04.2018 - 01.2022
Customer Service Representative
Serta Simmons Manufacturer
01.2016 - 02.2017
Customer Service Representative
MBM Distribution Center
05.2012 - 01.2016
Cosmetology - Cosmetologyst
Paul Mitchell The School Las Vegas
GED -
College of Southern Nevada
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