Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Callaway

Phoenix

Summary

Reliable employee offers top skills in customer service and visual merchandising paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.

Overview

10
10
years of professional experience

Work History

Key Holder

JJill
Fort Wayne
10.2017 - 05.2018
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Assistant Store Manager

Christopher & Banks
Fort Wayne
08.2011 - 02.2014
  • Provided training to new employees on company policies and procedures.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Sales Associate

CJ Banks
Fort Wayne
05.2008 - 07.2009
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Upsold additional items based on customer interests and needs.

Education

High School Diploma -

Harrah High School
Harrah, OK
05-1992

Skills

  • Team leadership
  • Employee training
  • Cash handling
  • Sales reporting
  • Visual merchandising
  • Customer service

Timeline

Key Holder

JJill
10.2017 - 05.2018

Assistant Store Manager

Christopher & Banks
08.2011 - 02.2014

Sales Associate

CJ Banks
05.2008 - 07.2009

High School Diploma -

Harrah High School

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Rebecca Callaway