Becky Cook
San Tan Valley
Summary
Detail-oriented Desk Adjuster with extensive experience in coverage verification and liability determination. Proven ability to resolve complex claims efficiently while maintaining a strong customer focus.
Overview
18
18
years of professional experience
Work History
Senior Desk Adjuster
American Family Insurance
Phoenix, AZ
10.2016 - Current
- Conduct thorough coverage and liability investigations on all levels of claims, identifying issues and resolving appropriately.
- Specialize primary in Casualty bodily injury exposures with additional experience in Homeowners and Commercial claims.
- Proactively works all aspects of the claim to bring it to resolution.
- Work closely with represented and unrepresented parties.
- Participated in training new team members by providing guidance and support.
Claim Specialist
State Farm Insurance
Tempe, AZ
04.2008 - 06.2016
- Investigated coverage and liability on 1st and 3rd party complex claims.
- Managed complex claims, resolving disputes through effective negotiation and communication.
- Handled an inventory of 300+ exposures.
- Acted as a resource to my teammates.
Education
High School Diploma -
McClintock High School
Tempe, AZ06-1990
Skills
- Coverage verification
- Liability determination
- Policy interpretation
- Strong customer focus
- Attention to detail
- Critical thinking
- Decision-making
- Settlement negotiation
Timeline
Senior Desk Adjuster
American Family Insurance
10.2016 - Current
Claim Specialist
State Farm Insurance
04.2008 - 06.2016
High School Diploma -
McClintock High School