Belen Flores
Yuma
Summary
Dynamic professional with a proven track record at Hidden Shores Resort, excelling in housekeeping and customer service. Skilled in inventory management and team leadership, I enhanced operational efficiency and maintained high cleanliness standards. Recognized for problem-solving abilities and fostering a positive work environment, ensuring guest satisfaction and safety.
Overview
12
12
years of professional experience
Work History
Housekeeper
Hidden Shores Resort
01.2022 - Current
- Conducted thorough inspections of guest areas to uphold quality assurance measures.
- Implemented inventory management for cleaning supplies, reducing waste and optimizing costs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Assistant Manager
Carls Jr
03.2014 - 09.2020
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Monitored inventory levels and coordinated stock replenishment to prevent shortages and maintain service quality.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Kofa High School
Yuma, AZ05-2014
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Workload management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housekeeper
Hidden Shores Resort
01.2022 - Current
Assistant Manager
Carls Jr
03.2014 - 09.2020
High School Diploma -
Kofa High School