Belen Martinez
Phoenix
Summary
Proactive receptionist with a strong focus on communication and attention to detail. Successfully managed incoming inquiries and mentored junior staff, ensuring smooth operations and high-quality customer interactions.
Overview
6
6
years of professional experience
Work History
Receptionist/Front Desk
Desert Ridge Family Practice
Phoenix
03.2024 - Current
- Greeted customers warmly, creating a welcoming atmosphere for visitors.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Maintained front desk organization, ensuring a tidy and professional appearance.
- Utilized office software to maintain accurate records of customer interactions.
- Scheduled and confirmed appointments.
- Compiled and coded patient data using standard classification systems.
- Mentored junior team members and managed employee relationships.
- Determined and implemented techniques to improve medical records retrieval process.
- Located and retrieved files, assisting public with general information.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Purged inactive files and destroyed obsolete files following procedures.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained positive working relationship with fellow staff and management.
- Assisted patients with requests for their medical records, guiding them through the process.
Receptionist
SIGNMART PLASTICS PLUS
Orange
07.2020 - 05.2021
- Greeted and assisted visitors, creating a welcoming environment at SIGNMART PLASTICS PLUS.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Organized and maintained office supplies, ensuring availability for daily operations.
- Scheduled appointments and meetings, coordinating with staff and clients effectively.
- Processed mail and deliveries, ensuring timely distribution throughout the office.
- Maintained cleanliness and organization of the reception area for professionalism.
- Assisted with basic administrative tasks, supporting overall office functionality at SIGNMART PLASTICS PLUS.
- Performed data entry tasks into various computer systems accurately and promptly.
- Transcribed tapes and notes from meetings into prescribed formats.
Education
High School Diploma -
SANTIAGO HIGH SCHOOL
Garden Grove, CA06-2020
Skills
- Office software
- Appointment scheduling
- Customer interaction
- Record management
- Front desk operations
- Data entry
- Call handling
- File organization
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Relationship building
- Document proofreading
- Record preparation
- Mail handling
- Customer and client relations
- Positive and professional
- Verbal and written communication
- Phone etiquette
- Performance improvement
- Tech-Savvy
Languages
Spanish
Professional
References
References available upon request.
Timeline
Receptionist/Front Desk
Desert Ridge Family Practice
03.2024 - Current
Receptionist
SIGNMART PLASTICS PLUS
07.2020 - 05.2021
High School Diploma -
SANTIAGO HIGH SCHOOL