Belinda Paniagua
Prescott Valley
Summary
Extremely organized and meticulous Administrative Healthcare Professional offering superior quality and customer service. Proficient in scheduling multiple modalities and showing support to both patient's and staff. Highly experienced in relationship building. Excellent communicator with strong judgment and critical thinking abilities while multitasking within a fast paced environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
AMSA
Bob Stump Veterans Affairs
Prescott, AZ
08.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Coordinated patient scheduling and managed appointment workflows to optimize clinic efficiency.
- Handled patient inquiries and provided information on services, enhancing overall patient experience.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
CENTRAL PATIENT SCHEDULING LEAD
Hoag Memorial Hospital
Newport Beach, CA
01.2022 - 07.2025
- Handled confidential patient information with strict adherence to HIPAA regulations.
- Maintained a positive and professional attitude in high-stress situations.
- Collaborated with clinical staff to ensure accurate and timely documentation of patient information.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
CPS RADIOLOGY/NUCLEAR MEDICINE SCHEDULER
Hoag Memorial Hospital
Newport Beach, CA
10.2012 - 01.2022
- Managed patient scheduling and coordination for radiology and nuclear medicine procedures.
- Maintained high level of accuracy and attention to detail in scheduling appointments.
- Collaborated with healthcare providers to ensure efficient and accurate scheduling.
- Provided excellent customer service and resolved scheduling conflicts in a timely manner.
FRONT OFFICE LEAD
Memorial Care Medical Foundation
Huntington Beach, CA
07.2008 - 09.2012
- Trained new staff members on front office procedures and customer service standards.
- Managed front office operations and supervised staff at a busy medical practice/urgent care.
- Handled confidential information with discretion and maintained a high level of professionalism as an office coordinator.
- Provided excellent customer service and maintained a professional demeanor in a high-volume medical front desk.
ED PATIENT ACCESS REPRESENTATIVE
Hoag Memorial Hospital
Newport Beach, CA
02.2008 - 09.2012
- Provided exceptional customer service and support to patients in a busy hospital emergency department.
- Handled confidential patient information with strict adherence to HIPAA regulations.
- Maintained a positive and professional attitude in high-stress situations.
- Collaborated with clinical staff to ensure accurate and timely documentation of patient information.
Education
Business Administration
Long Beach City College
Long Beach, CA05-2005
General Education
Grossmont College
La Mesa, CA05-1991
Skills
- Leadership
- Process Improvement
- HIPPA Compliance
- Training
- CPRS
- ISS
- CTM
- ICB
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
Certification
- 2008 Coursework in Medical Terminology and Coding.
- 2008 Medical Billing Certification.
Timeline
AMSA
Bob Stump Veterans Affairs
08.2025 - Current
CENTRAL PATIENT SCHEDULING LEAD
Hoag Memorial Hospital
01.2022 - 07.2025
CPS RADIOLOGY/NUCLEAR MEDICINE SCHEDULER
Hoag Memorial Hospital
10.2012 - 01.2022
FRONT OFFICE LEAD
Memorial Care Medical Foundation
07.2008 - 09.2012
ED PATIENT ACCESS REPRESENTATIVE
Hoag Memorial Hospital
02.2008 - 09.2012
Business Administration
Long Beach City College
General Education
Grossmont College