Belinda Rivera
Glendale
Summary
Enhanced productivity through strategic communication and collaborative efforts within teams.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Operations Coordinator
Dentwizard
Phoenix, AZ
01.2025 - 05.2026
- Acted as a liaison between departments to facilitate communication and collaboration.
- Developed and implemented standard operating procedures to enhance productivity and consistency.
- Managed and streamlined daily operational functions to ensure efficient process flow.
- Build and maintain strong relationships with key customers.
- Accurately input data into systems.
- Oversee invoicing processes and perform accounting tasks, making sure all invoices are paid.
- Time sheet management: correct time sheets to ensure payroll accuracy.
- Oversee invoicing accuracy, collection, and timeliness.
- Consolidate work orders and resolve discrepancies.
- Coordinate repair activities with service drive staff to ensure timely execution.
- Order necessary parts and ensure availability for scheduled work.
- Conduct final inspections to ensure quality standards are met.
- Interact professionally with dealership customers as needed.
- Maintain a safe and organized working environment.
- Adhere to company procedures and policies at all times.
- Communicate feedback, issues, and solutions to management.
Lead Receptionist
Veterinary
Phoenix, AZ
12.2012 - 12.2024
- Managed the front desk operations, providing exceptional customer service and ensuring a welcoming environment for all visitors.
- Led a team of receptionists, delegating tasks and providing training to enhance performance and efficiency.
- Trained and supervised a team of receptionists to maintain high standards of customer service and professionalism.
- Coordinated administrative tasks, including managing office supplies and liaising with other departments to improve office workflow.
- Coordinated appointment scheduling and maintained the calendar for multiple Doctors, optimizing their daily schedules.
Warranty Administrator
Penske Automotive
Scottsdale, AZ
11.2016 - 11.2017
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Resolved discrepancies in warranty coverage for customers.
- Created detailed records of all customer interactions related to warranties and returns.
- Updated company databases with new information about warranties and returns.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Maintained thorough records of all warranty purchases and refunds, ensuring accurate documentation and timely submissions.
Education
Associate of Applied Business - Business Management
Maricopa Community Colleges - Rio Salado Community College
AZHigh School Diploma - undefined
Smart Schools Private Online School
AZ10-2020
Skills
- Streamlined data entry processes
- Developed training programs to mentor team members and enhance collaboration
- Organized team activities to optimize workflow efficiency
- Animal care management
- Operational monitoring
- Appointment coordination
- Organizational time strategies
- Documentation management
- Attention to detail
- Multitasking and organization
Certification
Servant Leader Training
AWARDS
Operations Coordinator of 2025
Timeline
Operations Coordinator
Dentwizard
01.2025 - 05.2026
Warranty Administrator
Penske Automotive
11.2016 - 11.2017
Lead Receptionist
Veterinary
12.2012 - 12.2024
High School Diploma - undefined
Smart Schools Private Online School
Associate of Applied Business - Business Management
Maricopa Community Colleges - Rio Salado Community College