Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Benedict Zweber

Phoenix

Summary

Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.

Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Cub Foods
06.2021 - 12.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Took ownership of customer issues and followed problems through to resolution.

Education

High School Diploma -

Holy Family Catholic High School
Victoria, MN
05-2024

Skills

  • Customer service
  • Problem-solving
  • Customer focused
  • Training and mentoring

Interests

  • Volunteer Travel
  • Participating in cultural exchange programs and homestays
  • Basketball
  • Music
  • Video Games

Timeline

Customer Service Manager

Cub Foods
06.2021 - 12.2024

High School Diploma -

Holy Family Catholic High School

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Benedict Zweber