Benjamin D. Kiggins
Scottsdale
Summary
Dynamic shift supervisor with proven success at Trulieve of Scottsdale, driving sales growth through effective training and relationship building. Expert in compliance and data analysis, I enhanced customer satisfaction and loyalty, resulting in increased repeat business. Adept at leading teams and implementing strategic initiatives to exceed revenue benchmarks.
Overview
11
11
years of professional experience
Work History
Shift supervisor
Trulieve of Scottsdale
Scottsdale
12.2024 - 08.2025
- Led daily operations of a high-volume dispensary, supervising 15 staff members and ensuring strict compliance with Arizona cannabis regulations.
- Drove sales growth by training staff on consultative selling techniques and product knowledge, resulting in higher average transaction values.
- Built strong customer relationships through personalized service and consistent follow-up, which increased repeat business and customer loyalty.
- Implemented customer-feedback initiatives and made data-driven adjustments to product displays and promotions, improving overall customer satisfaction.
Shift supervisor
Harvest House Of Cannabis
Apache Junction
06.2023 - 12.2024
- Supervised daily operations and a team of 35 employees to meet sales and compliance goals.
- Trained and mentored new staff on product knowledge, compliance, and customer service standards.
- Coordinated inventory management, cash handling, and end-of-shift reporting to ensure operational accuracy.
Dispensary Agent
Harvest House Of Cannabis
Chandler
02.2023 - 06.2023
- Promoted to a high-volume location due to consistent performance and product expertise.
- Took on leadership tasks such as mentoring new team members, training them on compliance and customer service standards.
- Coordinated with management on inventory controls and reporting to improve operational accuracy.
- Consistently exceeded sales and customer satisfaction goals, laying groundwork for advancement to Shift Supervisor.
Dispensary Agent
Harvest House of Cannabis
Tucson
06.2021 - 12.2022
- Delivered outstanding customer service by advising patients on product selection and compliance with state regulations.
- Processed transactions accurately using POS systems while maintaining high levels of confidentiality.
- Restocked and organized displays to optimize customer experience and product rotation.
Route Delivery Driver
Ozarka Water Company
Oklahoma City
06.2020 - 08.2020
- Safely operated company vehicle on a scheduled delivery route, transporting products to multiple customer locations each day.
- Built strong relationships with store managers and staff to ensure accurate deliveries and excellent customer service.
- Managed product inventory on the truck, verified invoices, collected payments, and ensured accurate records of deliveries.
- Promoted and upsold additional products at each stop, increasing route revenue and improving customer satisfaction.
- Handled returns, resolved customer concerns on the spot, and communicated feedback to management to improve service.
Bus Boy
Zipps Sports Grill
Phoenix
08.2016 - 11.2016
- Maintained a clean and organized dining area in a high-volume sports bar, quickly turning over tables during peak sporting events.
- Supported servers and bartenders by promptly clearing, sanitizing, and resetting tables to ensure smooth guest flow.
- Assisted with stocking supplies, running food, and responding to guest requests to enhance customer satisfaction.
- Contributed to a positive team environment by communicating effectively with kitchen and waitstaff under pressure.
Planet Donate
Phoenix
11.2014 - 07.2016
- Managed the receipt, organization, and shipment of inventory to ensure timely fulfillment.
- Assisted with inventory counts and implemented basic quality-control procedures.
- Supported team operations by maintaining a clean, safe, and efficient work environment.
Education
Bachelor of Science - Political Science
University of Arizona
Tucson, AZ05.2026
High School Diploma -
Arcadia High School
Phoenix, AZ05.2018
Skills
- Sales & Upselling Expertise
- Customer Service & People Skills
- Team Leadership & Training
- Compliance and accuracy
- Adaptability and cross-cultural communication
- Policy enforcement
- Sales training
- Team leadership
- Effective communication
- Data analysis
- Relationship building
- Sales monitoring
- Revenue benchmarks
Extracurricular Activities
Zeta Psi, Tucson, AZ, 08/18, 05/21 International Politics Club, Tucson, AZ, 08/18, 05/21
Volunteer Experience
- Global Experience - Pipeline Worldwide, Kigali, Rwanda, 06/16, Traveled to remote communities to assist in drilling and installing clean-water wells, directly improving villagers' access to safe drinking water., Supported a cancer treatment center by assisting staff and patients with day-to-day tasks, demonstrating empathy and adaptability in challenging environments., Gained cross-cultural communication, teamwork, and project coordination skills while working alongside international teams.
- Boys Team Charity, Phoenix, AZ, Volunteer, 08/12, 05/18, Collaborated with 30 other students to plan and serve meals for homeless individuals in the Phoenix area., Learned how to coordinate volunteers and distribute resources effectively in a high-need environment., Built leadership, empathy, and organizational skills through community service initiatives.
Timeline
Shift supervisor
Trulieve of Scottsdale
12.2024 - 08.2025
Shift supervisor
Harvest House Of Cannabis
06.2023 - 12.2024
Dispensary Agent
Harvest House Of Cannabis
02.2023 - 06.2023
Dispensary Agent
Harvest House of Cannabis
06.2021 - 12.2022
Route Delivery Driver
Ozarka Water Company
06.2020 - 08.2020
Bus Boy
Zipps Sports Grill
08.2016 - 11.2016
Planet Donate
11.2014 - 07.2016
Bachelor of Science - Political Science
University of Arizona
High School Diploma -
Arcadia High School