Benjamin Ester
Flagstaff
Summary
Collaborative leader and efficient worker with dedication to partnering with coworkers to promote an engaged, and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of peers, customers, and fellow employees.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
06.2022 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to inquiries and requests from prospective customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Handled guests that were attempting to scam money from the return system.
- Searched the sales floor for items a guest had inquired about, and delivered it to them in a timely manner.
- Completed and delivered online orders to guests using the drive-up system.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with guests and staff.
Shift Leader
Dairy Queen Grill & Chill
08.2019 - 03.2020
- Collected, arranged, and input information into a binder for a manager to later input into a database.
- Completed cash and credit card transactions accurately using POS software.
- Evaluated customer needs and feedback to drive product and service improvements.
- Handled refunds, food item replacements, and customers who could not be satisfied.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed cash drawers around the entire store, ensuring they were stocked with sufficient change.
- Resolved issues with the punch clock on the POS software.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Fast Food Crew Member
Dairy Queen Grill & Chill
05.2018 - 08.2019
- Assisted other team members to achieve effective order times.
- Restocked workstations with supplies and food to ensure customers would not have to wait while something was being restocked.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Created lasting impacts with repeat customers who came to know each other by name.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Managed an assigned cash drawer satisfactorily.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to complete orders.
- Fulfilled roughly 300 orders per day.
Education
No Degree - Secondary Education of History And Social Studies
Coconino County Community College
Flagstaff, AZBachelor of Science - Communicative Studies
Northern Arizona University
Flagstaff, AZ12-2025
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2020
Skills
- Dependable and Cooperative
- Handling Customer Complaints
- Serve Customers
- Constructive Feedback
- Running Guest Errands
- POS System Operations
- Technical Support
- Task Delegation
- Data Inputting
- Dining Recommendations
- Creative Solutions
- Updating Seasonal Menu
- Managing Orders and Deliveries
Education
Murrieta, CA,Flagstaff, AZ,Flagstaff, AZ
Timeline
Guest Advocate
Target
06.2022 - Current
Shift Leader
Dairy Queen Grill & Chill
08.2019 - 03.2020
Fast Food Crew Member
Dairy Queen Grill & Chill
05.2018 - 08.2019
High School Diploma -
Murrieta Valley High School
No Degree - Secondary Education of History And Social Studies
Coconino County Community College
Bachelor of Science - Communicative Studies
Northern Arizona University
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