Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Gillespie

Scottsdale

Summary

Dynamic and dedicated professional with extensive experience in customer service at Chipotle. Proven expertise in cash handling and POS operations, complemented by strong problem-solving skills. Recognized for enhancing customer satisfaction and fostering positive relationships, consistently contributing to team success and achieving sales goals through effective communication and upselling techniques.

Overview

2025
2025
years of professional experience

Work History

Cashier

Chipotle
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Server

Sugar Bowl Ice Cream Parlor
02.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Host

Sugar Bowl Ice Cream Parlor
02.2022 - 06.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Fountain Worker

Sugar Bowl Ice Cream Parlor
10.2022 - 10.2023
  • Increased sales by upselling additional items and promoting seasonal specials.
  • Supported team members during busy periods by stepping in to assist with various duties as needed.
  • Demonstrated expertise in crafting visually appealing dessert presentations that enticed customers.
  • Assisted customers with menu selections, ensuring their needs were met while upholding company standards.
  • Adhered to safety protocols while operating machinery such as blenders or mixers, preventing accidents or equipment damage.
  • Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
  • Enhanced customer satisfaction by efficiently preparing and serving beverages, snacks, and ice cream products.
  • Maintained a clean and organized work environment for optimal efficiency and customer appeal.

Team Member

KFC
04.2021 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.

Education

Associate of Applied Science -

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ

Skills

  • Customer service and assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling and register operation
  • Cleaning and sanitizing
  • Order taking and product knowledge
  • Professionalism and courtesy
  • Complex problem-solving
  • POS system operations
  • Sales expertise

Timeline

Server

Sugar Bowl Ice Cream Parlor
02.2023 - 06.2024

Fountain Worker

Sugar Bowl Ice Cream Parlor
10.2022 - 10.2023

Host

Sugar Bowl Ice Cream Parlor
02.2022 - 06.2024

Team Member

KFC
04.2021 - 11.2021

Cashier

Chipotle

Associate of Applied Science -

Maricopa Community Colleges, Scottsdale Community College

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Benjamin Gillespie