Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Benjamin Logas

Queen Creek

Summary

Lead business accountability associate with expertise in risk management and team development. Demonstrated ability to enhance operational efficiency and facilitate collaboration between teams. Recognized for delivering high-quality results and training staff to ensure regulatory compliance while promoting proactive problem-solving.

Overview

12
12
years of professional experience

Work History

Lead Business Accountability Associate

Wells Fargo Home Lending
Chandler
05.2016 - Current
  • Provided leadership and guidance to my team, senior leadership and business partners to ensure all our common goals are met and exceeded.
  • I found process gaps in how multiple different teams viewed a High-Risk process for our complaint cases and took the lead to bring the departments together to get to a single understanding of the process so we could effectively move cases forward.
  • I have taken part and lead several operational and control process changes to ensure that all levels of the complaints department are on the same page to handle customer complaints.
  • One of the most important being how we handle Regulation E cases regarding Right to Documentation.
  • Delivered subject matter expertise to less experienced staff, contributing to their professional development.
  • Supported performance of less experienced staff, enhancing overall team effectiveness.
  • Provided feedback and presented ideas for improving or implementing new processes to ensure the highest level of efficiency for the team is achieved.
  • Facilitated communication between team and management, resolving issues and conflicts to maintain workflow.

Interim Team Lead

Wells Fargo Home Lending
Chandler
05.2016 - Current
  • Took lead on reviewing all investor inquiries for the department and made sure they were completed on or prior to the regulation due date.
  • Collaborated with managers and leaders to resolve complex cases, ensured timely completion of reporting spreadsheets, and addressed team questions on difficult cases to deliver accurate resolutions for customers.
  • Led second level letter review, overseeing team operations during absence.
  • Provided training to teach our newer team members how to review Payoff error and Investor inquiry cases, which are both high-level cases with regulatory timers.
  • I participated in a program which helped re-train team members coming back from leave.
  • Organized team activities during low workload periods to maintain productivity.

Lead Escalations Representative

Wells Fargo Home Lending
Chandler
05.2016 - Current
  • Researched customer concerns and complaints at an executive level to mitigate risk for Wells Fargo.
  • I made sure that Wells Fargo was not violating government regulations and staying in accordance with RESPA guidelines.
  • Collaborated with CFPB, OCC, and BBB on case resolutions.
  • I specialized in all areas of research of mortgage accounts, with the primary focus of analyzing mortgage payoffs.
  • Joined department's second level review team to enhance case evaluation processes.
  • My skills continued to grow as I took part in the SKY program and was promoted through the program every six months.
  • Continually on the best balance list month over month with my quality scores and case closures.
  • Received recognition as 2018 Service Conference Winner for exceptional performance.

Personal Banker

Wells Fargo Bank, N.A.
Scottsdale
07.2014 - 05.2016
  • Provide excellent customer service over the phone and in person, while meeting a demanding sales quota.
  • Addressed customer needs by cross-selling tailored products, enhancing customer satisfaction.
  • I specialized in the following: Analyzing customer information and providing the best suited products.
  • Achieved personal sales goals, contributing to overall team success.

Education

Some College (No Degree) -

Scottsdale Community College
Scottsdale, AZ

Skills

  • Business analysis
  • Risk management
  • Analytical
  • Training and mentoring
  • Team Development
  • Collaboration
  • Communication
  • Proactive
  • Adaptable

Awards

  • 2018 Service Conference Winner, 04/01/18, Presented for maintaining outstanding case closures while maintaining a high level of quality.
  • 2018 Best Balanced Award, 03/01/18 & 06/01/18, Received for achieving the best production and quality in the department.

Timeline

Lead Business Accountability Associate

Wells Fargo Home Lending
05.2016 - Current

Interim Team Lead

Wells Fargo Home Lending
05.2016 - Current

Lead Escalations Representative

Wells Fargo Home Lending
05.2016 - Current

Personal Banker

Wells Fargo Bank, N.A.
07.2014 - 05.2016

Some College (No Degree) -

Scottsdale Community College

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Benjamin Logas