Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Timeline
Generic

Benjamin Peck

Admissions Specialist III
Wittmann

Summary

Adaptable and personable professional with over 10 years of experience in customer service, patient support, admissions, and administrative coordination. Proven ability to manage front-line communications, lead service teams, and support healthcare operations. Known for excellent interpersonal skills, HIPAA compliance, and a calm, solutions-oriented approach.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

Admissions Specialist

The Meadows Behavioral Health
11.2024 - Current
  • - Conduct intake screenings and payment processing
  • - Build lead lists and follow up with potential patients
  • - Maintain HIPAA-compliant records and workflows

Patient Service Representative Team Lead

LCA Vision / LasikPlus
03.2022 - 06.2024
  • - Led front-line support and live chat for multiple clinics
  • - Trained and mentored new hires in customer service and call handling
  • - Supported remote access systems and patient documentation

Academic Consultant

Bryan University
01.2021 - 10.2021
  • - Provided virtual academic coaching for at-risk students
  • - Led strategy sessions on study habits, test prep, and time management

Patient Service Representative

Aspen Dental
11.2018 - 12.2019
  • - Managed front desk operations, insurance verification, and appointment scheduling
  • - Handled patient records and provided daily administrative support

Logistics Coordinator

Reynaers Inc
01.2018 - 11.2018
  • - Scheduled freight shipments and tracked delivery lanes
  • - Maintained accurate pricing records and coordinated vendor communications

Content Writer

A Better Today Recovery Services
01.2016 - 01.2018
  • - Wrote and edited articles on recovery and addiction topics
  • - Completed Relias compliance training and managed digital outreach

Store Manager

The Play Factory
08.2015 - 01.2016
  • - Oversaw store operations, staff management, and inventory control
  • - Ensured customer satisfaction through proactive conflict resolution

Airman

United States Air Force
07.2013 - 11.2014
  • - Assisted with training briefs, security checks, and administrative duties

Education

Associate of Science - Accounting

Bryan University
02.2020 - 09.2021

Certificate - Business Administration

Bryan University

High School Diploma - undefined

TriCity College Prep
Prescott, AZ

Skills

  • Microsoft Word, Excel, PowerPoint, Outlook
  • Salesforce, Microsoft Teams, VPN, Remote Access Tools
  • QuickBooks, CRM Systems, Data Entry (95 WPM)
  • Insurance Platforms (Dental & Medical)
  • Flexibility
  • Computer skills
  • Customer service
  • Data collection
  • Team building
  • Administrative support

Certification

Certificate in Business Administration - Bryan University

Core Competencies

  • - Admissions & Intake | HIPAA Compliance
  • - Customer Service & Patient Relations
  • - CRM & EMR Software | Salesforce, Slack, QuickBooks
  • - Scheduling & Front Desk Operations
  • - Remote Team Support & Call Center Operations
  • - Data Entry (95 WPM) | Microsoft Office Suite
  • - Leadership & Staff Training
  • - Insurance Verification | Medical & Dental

Timeline

Admissions Specialist

The Meadows Behavioral Health
11.2024 - Current

Patient Service Representative Team Lead

LCA Vision / LasikPlus
03.2022 - 06.2024

Academic Consultant

Bryan University
01.2021 - 10.2021

Associate of Science - Accounting

Bryan University
02.2020 - 09.2021

Patient Service Representative

Aspen Dental
11.2018 - 12.2019

Logistics Coordinator

Reynaers Inc
01.2018 - 11.2018

Content Writer

A Better Today Recovery Services
01.2016 - 01.2018

Store Manager

The Play Factory
08.2015 - 01.2016

Airman

United States Air Force
07.2013 - 11.2014

Certificate - Business Administration

Bryan University

High School Diploma - undefined

TriCity College Prep
Benjamin PeckAdmissions Specialist III