Benjamin Watson
Mesa
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Salt Workd
Mesa
11.2021 - Current
- Managed daily dispatch operations for efficient service delivery.
- Facilitated communication between drivers and office staff to streamline operations.
- Scheduled vehicle routes to optimize delivery times.
- Assisted in training new delivery team members.
- Ensured all vehicles were equipped with necessary tools and product.
- Coordinated with other departments to ensure timely delivery.
- Addressed customer complaints about late or incomplete deliveries to enhance service satisfaction.
- Served as primary contact for external vendors providing transportation services.
- Managed production schedules.
- Resolved delivery and vehicle issues.
- Oversaw employee scheduling and fleet maintenance to ensure operational readiness.
- Oversaw yard, shop, and QA operations
Medical Transport Driver
Quality Transport Services of Arizona
Phoenix
03.2019 - 11.2021
- Transported patients safely to medical appointments and facilities.
- Assisted in safely loading and unloading patients, ensuring comfort and security during transport.
- Adhered to safety protocols during patient transfers and travel to minimize risks and enhance patient safety.
- Ensured cleanliness and organization of transport vehicles to provide a safe and welcoming environment for patients.
- Completed daily vehicle inspections to ensure operational readiness.
Education
Bachelor of Arts - Business Management
Westminster College
Fulton, Missouri08-2023
Skills
- Dispatch coordination
- Route optimization
- Production scheduling
- Fleet management
- Employee training
- Customer service
- Attention to detail
- Communication skills
Certification
- CDL Class B, Manual Endorsement
Timeline
Dispatch Manager
Salt Workd
11.2021 - Current
Medical Transport Driver
Quality Transport Services of Arizona
03.2019 - 11.2021
Bachelor of Arts - Business Management
Westminster College