Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bennett Holm

Cottonwood

Summary

Dynamic Shop Manager with extensive experience at Dutch Bros, excelling in customer service and employee management. Proven track record in enhancing customer satisfaction and fostering a collaborative team environment. Skilled in training management and implementing health and safety protocols, ensuring a clean and inviting atmosphere that boosts loyalty and productivity.

Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.

Overview

3
3
years of professional experience

Work History

Shop Manager

Dutch Bros
11.2024 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.

Shop Lead

Dutch Bros
10.2024 - 11.2024
  • Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
  • Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
  • Implemented efficient scheduling practices to optimize employee productivity and maintain appropriate staffing levels.
  • Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.

Shift Lead

Dutch Bros
11.2023 - 10.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Barista

Dutch Bros
03.2023 - 11.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

High School Diploma -

Camp Verde High School
Camp Verde, AZ

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Task delegation
  • Store operations
  • Team leadership
  • Decision-making
  • Training management
  • Relationship building
  • Staff scheduling
  • Staff hiring
  • Quality assurance

Timeline

Shop Manager

Dutch Bros
11.2024 - Current

Shop Lead

Dutch Bros
10.2024 - 11.2024

Shift Lead

Dutch Bros
11.2023 - 10.2024

Barista

Dutch Bros
03.2023 - 11.2023

High School Diploma -

Camp Verde High School

Similar Profiles

CREATE PROFILE
Bennett Holm