Summary
Overview
Work History
Education
Skills
Languages
Timeline
BENSON KIIZA

BENSON KIIZA

Abu Dhabi

Summary

Hospitality personnel with 7 years of experience in hospitality industry.

Recognized for ability to communicate with clients and provide exceptional service to ensure client retention and positive feedback.

Overview

8
8
years of professional experience

Work History

OFFICE CLEANER

KHIDMAH SOLE PROPREATORSHIP
08.2023 - Current
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.

RECEPTIONIST

PEARL OF AFRICA HOTEL
08.2020 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

RESTAURANT WAITER

CEPHAS INN
07.2018 - 08.2020
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Informed customers about daily and seasonal specials.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

RECEPTIONIST

SKY BLUE MOTEL
04.2016 - 06.2018
  • Greet and welcome guests as soon as they arrive.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

Education

National Certificate in Tourism & Hospitality Mgt -

African College of Commerce And Technology, Kabale - Uganda
08.2020

Skills

  • Professionalism
  • Communication
  • Time management
  • Technical/Microsoft word
  • Customer service
  • Attention to detail
  • Organization
  • Multitasking
  • Food safety
  • Upselling

Languages

English
Advanced (C1)

Timeline

OFFICE CLEANER - KHIDMAH SOLE PROPREATORSHIP
08.2023 - Current
RECEPTIONIST - PEARL OF AFRICA HOTEL
08.2020 - 07.2023
RESTAURANT WAITER - CEPHAS INN
07.2018 - 08.2020
RECEPTIONIST - SKY BLUE MOTEL
04.2016 - 06.2018
African College of Commerce And Technology - National Certificate in Tourism & Hospitality Mgt,

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BENSON KIIZA