BENSON KIIZA
Abu Dhabi
Summary
Hospitality personnel with 7 years of experience in hospitality industry.
Recognized for ability to communicate with clients and provide exceptional service to ensure client retention and positive feedback.
Overview
8
8
years of professional experience
Work History
OFFICE CLEANER
KHIDMAH SOLE PROPREATORSHIP
Abu Dhabi - United Arab Emirates
08.2023 - Current
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.
RECEPTIONIST
PEARL OF AFRICA HOTEL
Kampala - Uganda
08.2020 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
RESTAURANT WAITER
CEPHAS INN
Kabale - Uganda
07.2018 - 08.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
RECEPTIONIST
SKY BLUE MOTEL
Lyantonde - Uganda
04.2016 - 06.2018
- Greet and welcome guests as soon as they arrive.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Education
National Certificate in Tourism & Hospitality Mgt -
08.2020
Skills
- Professionalism
- Communication
- Time management
- Technical/Microsoft word
- Customer service
- Attention to detail
- Organization
- Multitasking
- Food safety
- Upselling
Languages
English
Advanced (C1)
Timeline
OFFICE CLEANER - KHIDMAH SOLE PROPREATORSHIP
08.2023 - Current
RECEPTIONIST - PEARL OF AFRICA HOTEL
08.2020 - 07.2023
RESTAURANT WAITER - CEPHAS INN
07.2018 - 08.2020
RECEPTIONIST - SKY BLUE MOTEL
04.2016 - 06.2018
African College of Commerce And Technology - National Certificate in Tourism & Hospitality Mgt,