Bereket Orshiso
Tempe
Summary
Professional Summary
CompTIA A+ and Network+ certified IT professional with a strong foundation in computer hardware, Windows operating systems, networking, technical troubleshooting, and customer support. Experienced resolving problems in fast-paced environments while providing excellent customer service. Quick learner with strong analytical and communication skills, eager to contribute to an IT support team and continue developing technical expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FedEx Delivery Driver
Tetuan Express
Kansas City, MO
02.2024 - 04.2026
- Used handheld mobile devices to manage package tracking and troubleshoot scanning issues.
- Followed detailed procedures while maintaining accuracy in a fast-paced environment.
- Resolved customer concerns professionally while meeting strict performance goals.
- Demonstrated strong problem-solving skills and attention to detail.
- Worked independently while managing multiple priorities.
Deli Associate
Walmart
Kansas City, MO
02.2022 - 12.2023
- Assisted customers by answering questions and resolving order issues in a fast-paced environment.
- Maintained inventory accuracy through stocking, organization, and quality control procedures.
- Operated point-of-sale systems and fulfilled online customer orders with accuracy and attention to detail.
- Followed company procedures and food safety standards while maintaining an organized work environment.
- Collaborated with team members to improve workflow efficiency and customer satisfaction.
Maintenance
Walmart
Kansas City, MO
01.2021 - 01.2022
- Performed routine inspections to identify and resolve facility maintenance issues.
- Prioritized multiple work orders while maintaining a safe and organized environment.
- Demonstrated strong troubleshooting skills by repairing fixtures and resolving basic equipment issues.
- Followed established procedures, safety guidelines, and preventive maintenance schedules.
- Worked independently while maintaining consistent quality and attention to detail.
Barista/Cashier
Starbucks
Kansas City, MO
06.2019 - 07.2020
- Delivered excellent customer service by identifying customer needs and resolving issues professionally.
- Operated point-of-sale systems and processed transactions accurately.
- Maintained inventory levels and ensured equipment and workstations remained clean and operational.
- Worked efficiently under pressure while maintaining accuracy and attention to detail.
- Collaborated with team members to ensure smooth daily operations in a high-volume environment.
Education
High school diploma or GED - undefined
Metropolitan Community College
Kansas City, MOundefined
Park Hill High School
Kansas City, MO08-2020
Nursing
Some
Skills
- CompTIA A Certified
- CompTIA Network Certified
- Windows 10/11
- Microsoft Office 365
- PC Hardware Installation & Repair
- Desktop & Laptop Troubleshooting
- Network Troubleshooting
- TCP/IP, DNS, DHCP
Technical Skills
- Routers & Switches
- Active Directory (Basic Knowledge)
- Remote Support
- Operating System Installation
- Printer & Peripheral Support
- Technical Documentation
- Customer Service
- Problem Solving
- Time Management
Certification
CompTIA A+
CompTIA Network+
Timeline
FedEx Delivery Driver
Tetuan Express
02.2024 - 04.2026
Deli Associate
Walmart
02.2022 - 12.2023
Maintenance
Walmart
01.2021 - 01.2022
Barista/Cashier
Starbucks
06.2019 - 07.2020
High school diploma or GED - undefined
Metropolitan Community College
undefined
Park Hill High School
Nursing
Some