Bernice Altamirano
Chandler
Summary
To obtain a position with your company that I could progress in, as well as, use my current knowledge. To be able to use my administrative assistant and customer service experience. To learn the procedures of your company to be proficient in this position.
Overview
16
16
years of professional experience
Work History
Quality Control Analyst
Child and Family Service
12.2023 - Current
- Ensure compliance with relevant laws, regulations, and agency policies.
- Prepare and submit reports on program performance and quality outcomes.
- Participate in meetings and committees related to quality and data.
- Gather and analyze data related to child and family services, including case outcomes, service utilization, and client demographics.
- Identify trends and patterns in data to inform program improvement and decision-making.
- Ensure data accuracy and integrity through quality control measures.
- Provide training and support to staff on data collection, analysis, and quality improvement processes.
- Serve as a resource for staff on quality-related issues.
- Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
Scheduling
Banner Health
11.2020 - 12.2023
- Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers
- Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it
- Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards
- Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers
- Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process
- Provides patients with information, pre and post-test instruction, provides location of appointment and directions
Practice Coordinator III
Mass General Hospital – Pedi-Neurology
12.2019 - 08.2020
- Works with Physicians to accommodate patients in to ensure optimal efficiency and utilization
- Keeps patients well informed of changes and physician availability
- Meets departmental guidelines and expectations related to patient access and customer service
- Works with the THRIVE Clinicians to development and expand the THRIVE program
- Identifies areas of process improvement within the department and assists in their resolution
- Prepares and processes purchase orders and check requests as needed
- Maintains an inventory of clinical supplies, orders office supplies for group
- Supports division initiatives regarding access, structure, and service
Practice Coordinator
Tufts Medical Center – Hem-Onc
03.2018 - 12.2019
- Performed general office work including greeting and checking in patients
- Interacted with patients by listening to concerns regarding their appointments
- Interacted with Doctors regarding patients’ questions and relayed that information to patients
- Answered incoming phone calls, prepared and sent faxes, and filed documents
- Requested, prepared and organized medical records for patient visits
- Assisted with renewal cycle clearance, including registration accuracy, referring management and insurance verification
- Collected Co-pay
Animal Technician
Mass General Hospital – Simches Research Center
10.2014 - 03.2018
- Performed husbandry of animals, data collection, and sanitization of equipment including cage washes
- Read assigned SOP’s to remain in compliance with regulations
- Followed the health and safety requirements posted
- Collected and recorded data manually and electronically then reviewed them for quality and accuracy
- Worked with laboratory equipment and performed assigned laboratory tasks
- Trained staff to recognize deviations, unusual occurrences, and animal welfare concerns
Administrative Support Team Lead
Macy’s
09.2009 - 10.2014
- Organized and coordinated all incoming and outgoing communication, including the store newsletter
- Handled all customer correspondence, including those who visiting the store manager’s office
- Scheduled and organized the interview process for store management team
- Performed administrative tasks for all new hire paperwork
- Input employee information in hiring system
- Monitored new hire orientation and training sessions
- Scheduled all in-store training; maintained training room standards and supplies
- Reviewed weekly training compliance report and made corrections
- Balanced vault and perform other cash functions
- Distributed workload for the team
- Assis team on sales floor if needed
Education
High school -
Seacoast High school
Revere, MA12.2011
Timeline
Quality Control Analyst
Child and Family Service
12.2023 - Current
Scheduling
Banner Health
11.2020 - 12.2023
Practice Coordinator III
Mass General Hospital – Pedi-Neurology
12.2019 - 08.2020
Practice Coordinator
Tufts Medical Center – Hem-Onc
03.2018 - 12.2019
Animal Technician
Mass General Hospital – Simches Research Center
10.2014 - 03.2018
Administrative Support Team Lead
Macy’s
09.2009 - 10.2014
High school -
Seacoast High school
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