Bernice Stone
Golden Valley
Summary
Dynamic front-end coach with expertise in CCTV and customer satisfaction. Proven track record in training teams and enhancing customer satisfaction through effective communication and support.
Results-driven front-end coach skilled in mentoring teams and improving operational efficiency. Strong background in customer service, with a focus on adaptability and collaboration to ensure seamless processes and positive shopping experiences.
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources, and creating enjoyable visits.
Overview
6
6
years of professional experience
Work History
Front End Coach
Walmart
Kingman, AZ
08.2025 - 06.2026
- Assisted in training new front end associates on customer service best practices.
- Provided ongoing support to team members, enhancing overall efficiency during peak hours.
- Ensured accurate cash handling and transaction processing for a seamless customer experience.
- Collaborated with management to implement promotional displays and optimize merchandise presentation.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Monitored front end operations to maintain compliance with company policies and procedures.
- Conducted regular audits of cash registers to ensure accuracy and accountability among staff.
- Adapted quickly to changing store needs, demonstrating flexibility in high-pressure situations.
- Maintained high levels of customer satisfaction through clear communication channels between clients and the development team during the project life cycle.
- Integrated APIs into front end applications to display dynamic data from backend services seamlessly.
Apparel Team Lead
Walmart
Kingman, AZ
02.2025 - 08.2025
- Led daily operations of apparel department, ensuring optimal product availability and presentation.
- Trained and mentored team members on merchandise handling and customer service best practices.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and reduce shrinkage.
- Collaborated with management to develop seasonal merchandising strategies aligned with corporate goals.
- Assisted in executing promotional events, increasing foot traffic and enhancing brand visibility within the store.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock, and rotate merchandise on shelves and build merchandise displays.
- Provided superior customer service leadership by greeting and assisting customers.
Asset Protection Associate
Walmart
Kingman, AZ
01.2024 - 02.2025
- Monitored store security systems to identify and prevent theft incidents.
- Conducted regular audits of inventory to ensure accuracy and compliance with policies.
- Investigated suspicious activities and collaborated with law enforcement when necessary.
- Trained new associates on loss prevention protocols and safety procedures.
- Implemented best practices for merchandise handling to reduce shrinkage risks.
- Coordinated with team members to execute emergency response plans effectively.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
Sales Associate
Walmart
Kingman, AZ
04.2020 - 01.2024
- Delivered exceptional customer service, enhancing shopping experiences and fostering repeat business.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and quick service.
- Maintained product displays, optimizing inventory management and visual appeal on sales floor.
- Assisted in training new associates, promoting team collaboration and operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
California High School
Whittier, CA06-1981
Skills
- CCTV Experience
- React proficiency
- Cash Management experience
- Responsive to problems that arise
- API integration
- Performance optimization
Languages
English
Native or Bilingual
Timeline
Front End Coach
Walmart
08.2025 - 06.2026
Apparel Team Lead
Walmart
02.2025 - 08.2025
Asset Protection Associate
Walmart
01.2024 - 02.2025
Sales Associate
Walmart
04.2020 - 01.2024
High School Diploma -
California High School