Bertin Manzi
Phoenix,AZ
Summary
Results-oriented business professional with a master's in business administration and a strong foundation in team leadership, process optimization, and strategic planning. Proven ability to thrive in dynamic industries including hospitality, logistics, and education, with a clear focus on improving operations, leading diverse teams, and maximizing customer value. Adept at identifying growth opportunities, implementing process improvements, and creating a culture of high performance. Summa Cum Laude academic record and a collegiate athlete background underscore relentless discipline and competitive drive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Mexican Grill
08.2024 - 04.2025
- Managed operations for high-volume shifts, optimizing labor and logistics to boost service speed and consistency.
- Partnered with regional leaders to streamline inventory tracking and supplier relationships.
- Elevated customer satisfaction scores through front-line leadership and problem resolution.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Picker
The Real Real
06.2024 - 08.2024
- Ensured efficient movement of high-value merchandise through detailed order execution and workflow accuracy.
- Supported logistics coordination by collaborating with warehouse teams to exceed fulfillment benchmarks.
- Managed to pick 200 items every hour.
Resident Assistant
Finlandia University
08.2021 - 05.2022
- Cultivated community leadership, mentoring over 100 residents while resolving interpersonal and compliance issues.
- Led event planning initiatives to drive student engagement, aligning with institutional goals.
- Maintained detailed documentation and liaised with academic departments to support student well-being.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
Fulfillment Center Associate
Amazon
05.2021 - 08.2021
- Delivered operational results by optimizing shipping accuracy and time-to-ship KPIs.
- Upheld rigorous safety and productivity standards in a fast-moving logistics environment.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Education
Master of Business Administration MBA - Business Administration
Southern Wesleyan University
Central, SC05.2025
Bachelor of Science in Business Administration BSBA -
Southern Wesleyan University
Central, SC05.2024
Associate of Science -
Phoenix College
Phoenix, AZ05.2024
Associate of Arts - Arts
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05.2021
Skills
- Business Operations & Strategy
- Leadership & Cross-functional Team Building
- Process & Efficiency Optimization
- Conflict Management & Mediation
- Customer Success & Service Excellence
- Agile Decision-Making
- Microsoft Office Suite – Data Interpretation
- Inventory & Supply Chain Oversight
- Relationship Management
- Time Management – Goal Execution
- Administrative support
- Exceptional communication
Certification
- ServSafe Food Protection Manager
- National Restaurant Association | Valid Until: 2029-10-02
Timeline
Service Leader
Chipotle Mexican Grill
08.2024 - 04.2025
Picker
The Real Real
06.2024 - 08.2024
Resident Assistant
Finlandia University
08.2021 - 05.2022
Fulfillment Center Associate
Amazon
05.2021 - 08.2021
Associate of Arts - Arts
Maricopa Community Colleges, Phoenix College
Master of Business Administration MBA - Business Administration
Southern Wesleyan University
Bachelor of Science in Business Administration BSBA -
Southern Wesleyan University
Associate of Science -
Phoenix College
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