Beth Beckner
Lakeside
Summary
Dynamic and dependable Lead Tool Rental Associate at Home Depot, recognized for enhancing customer satisfaction through exceptional service and problem-solving skills. Expert in tool maintenance and safety procedures, I effectively trained new staff and streamlined rental processes, fostering a positive environment that encouraged repeat business and loyalty.
Developed skills in fast-paced, customer-oriented environment, including effective communication and problem-solving. Looking to transition into new field. Dedicated to contributing to team with focus on delivering exceptional results and fostering positive customer experiences.
Overview
2
2
years of professional experience
Work History
Lead Tool Rental Associate
Home Depot
06.2023 - Current
- Assisted customers in selecting and renting tools for various projects.
- Maintained tool inventory, ensuring availability and proper functioning of equipment.
- Educated customers on safe tool operation and maintenance procedures.
- Processed rental agreements and transactions efficiently at point of sale.
- Conducted regular inspections of rental tools to ensure compliance with safety standards.
- Provided training to new associates on rental procedures and customer service excellence.
- Resolved customer issues promptly, enhancing overall rental experience and loyalty.
- Used POS system to compute and receive payments for rentals.
- Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
- Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
Education
GED -
Northern Pioneer College
Show Low, AZSkills
- Dependability
- Safety procedures
- Product demonstration
- Technical aptitude
- Cleanliness and orderliness
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Decision-making
Timeline
Lead Tool Rental Associate
Home Depot
06.2023 - Current
GED -
Northern Pioneer College
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