Betsy Bartoli
Gilbert
Summary
Experienced Social Care Specialist with a background in customer service, technical support, and education. Skilled in resolving complex inquiries, leading training initiatives, and mentoring peers. Recognized for clear communication, problem-solving, and the ability to thrive in fast-paced environments while maintaining high accuracy and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Social Care Specialist / Social Champion
Hyatt Global Contact Center
Omaha
01.2022 - Current
- Resolved guest inquiries across multiple channels with 90%+ accuracy.
- Handled reservations and loyalty program inquiries with professionalism and efficiency.
- Developed and led training sessions for new social care agents.
- Mentored peers through the GPSC Mentorship Program.
- Promoted teamwork and effective internal communication.
Social Care Advocate
Amazon – Ring Neighbor Solutions
Mesa
01.2021 - 01.2022
- Provided technical support for Ring products, consistently achieving 94%+ quality scores.
- Awarded CSQA Silver Medal for outstanding customer service in December 2021 and January 2022.
Advocate
Amazon – Ring Account Recovery
Mesa
01.2020 - 01.2022
- Managed secure account authentication and recovery.
- Maintained a 97.57% year-to-date response rate and a 9.8/10 customer satisfaction score.
- Awarded CSQA Silver Medal for exceptional service in October 2021.
Certified English Teacher
Certified English Teacher
Gilbert
01.2017 - 01.2020
- Taught primary and secondary level English, creating an interactive and inclusive classroom environment.
Education
Bachelor of Science - Accounting
Hawaii Pacific University
Master’s Degree - Education
Northern Arizona University
Skills
- Guest & Customer Service
- Inquiry Resolution & Troubleshooting
- Communication & Training
- CRM & Social Platforms
- Leadership & Mentoring
- Conflict Resolution
- Time Management
- Multitasking & Organization
References
References available upon request
Awards
Educator Award – Recognized English Teacher, 2019, CSQA Silver Medal Winner – Amazon, 2021 & 2022
Timeline
Social Care Specialist / Social Champion
Hyatt Global Contact Center
01.2022 - Current
Social Care Advocate
Amazon – Ring Neighbor Solutions
01.2021 - 01.2022
Advocate
Amazon – Ring Account Recovery
01.2020 - 01.2022
Certified English Teacher
Certified English Teacher
01.2017 - 01.2020
Bachelor of Science - Accounting
Hawaii Pacific University
Master’s Degree - Education
Northern Arizona University
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