Summary
Overview
Work History
Skills
Timeline
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Betsy Tidwell

Mesa,AZ

Summary

Dynamic administrative professional with proven expertise at Perlman and Perlman LLC in data entry and file organization. Recognized for enhancing operational efficiency and fostering positive client relations. Skilled in scheduling and proficient in Microsoft Excel, consistently delivering results while maintaining confidentiality and supporting team success. Possesses foundational understanding of financial operations and proficiency in Microsoft Excel and QuickBooks. Capable of contributing to efficient financial processing and supporting accurate record-keeping.

Overview

7
7
years of professional experience

Work History

Administrative Assistant II

Perlman and Perlman LLC
02.2022 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed daily check processing, monthly billing for 15 specialists, and special projects for management

Office Manager

ABRIO CareGiving
03.2020 - 01.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Implemented comprehensive training program for new hires, including in-person skills training
  • Managed 20+ employees and client care relations

Scheduling Manager

Gryphon Roofing & Remodeling
11.2018 - 03.2020
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Worked with multiple crews, deadlines and all customer concerns
  • Answered 30+ calls each day, scheduled customers, managers, sales and work crews

Skills

  • Data entry
  • Filing and data archiving
  • Administrative support
  • Mail handling
  • Microsoft Word
  • Microsoft outlook
  • Microsoft Excel
  • File organization
  • Time management
  • Customer and client relations
  • Scheduling
  • Intuit quickbooks proficiency

Timeline

Administrative Assistant II

Perlman and Perlman LLC
02.2022 - Current

Office Manager

ABRIO CareGiving
03.2020 - 01.2022

Scheduling Manager

Gryphon Roofing & Remodeling
11.2018 - 03.2020

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Betsy Tidwell