Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bettina Raines

Kingman,AZ

Summary

Detail-oriented team player with strong customer service skills, ability to handle multiple projects and maintain a high caseload.

Willingness to take on added responsibilities to meet team goal. Ability to know when to answer a question and when to say I need to do more research to make sure that I'm giving the correct information. Great eye for detail . Ability to correct a mistake without pointing fingers. Ability to explain mistakes to caseworkers . Knowledge on when to address a concern to a group and when to address to and individual one on one.

Overview

27
27
years of professional experience

Work History

CSSO 2

State Of Arizona
02.2005 - Current

Utilizing Standard Operating Process to help determine which process is necessary for the case and the client. Ability to check case files to maintain current accurate case record. Worked closely with the Attorney General's office. Have prepared court documents and have ability to interpret court orders . Used a selected automated system to update information into the computer based case file, Have used Atlas, AZTECS, Heaplus, Onbase, MVRS, Credit Report, HPP, Eloquence ,Tableau. , Port. Used skills as a worker to help train new caseworkers and support team to find answers to questions . Have been a part of UAT testing the forms to make sure they are accurint . Experience monitoring lobby flow, establishing office needs and priorities. Hosted huddles and team building according to AMS.

Prepared and maintained case folders. Processed incoming payments . Processed out going deposits. Worked independently and collaboratively to resolve urgent issues. Worked with Tribal Courts and Tribal AGO's. Very good listener . Ability to gather required documents that are needed to move a case forward. Have been a Generalist so have ability to help in different case functions.

Shift Manager

Carl's Jr
04.2004 - 02.2005

Open and Close Store, Supervise a crew , train new employees, stock, inventory, cook, drive thru, order supplies, check in new supplies, count drawers, count safe , do depoists.

Front Desk Receptionist

H&H Printers
12.2003 - 03.2004

Answer phones , take incoming orders, proof read orders , customer service, file.

Shift Manager

Carl's Jr
09.1997 - 02.2001

Open and Close store, supervise a crew, train new employees, cook, run drive through , deliver orders to tables, check in current supplies, order new supplies, count out drawers, process deposits ,stock.

Education

GED -

Mohave Community College
Kingman, AZ

Skills

Good listener, patient Have the ability to establish and maintain a good working relationship with leadership and staff while maintaining diplomacy, confidentiality, professionalism and neutrality Have the ability to establish a good relationship with clients Have ability to remain calm under pressure and process decision making skills Have the ability to supervisor a team of employees Have excellent customer service skills Have the ability to train new caseworkers while showing them how to find the answer's they may need on their own Have a good worth ethic and believe in making sure I do the best I can to help all Arizonans to receive timely DES services and help achieve their potential

Timeline

CSSO 2

State Of Arizona
02.2005 - Current

Shift Manager

Carl's Jr
04.2004 - 02.2005

Front Desk Receptionist

H&H Printers
12.2003 - 03.2004

Shift Manager

Carl's Jr
09.1997 - 02.2001

GED -

Mohave Community College
Bettina Raines