Beverly Logan
Goodyear
Summary
Experienced Modality Support Coordinator skilled in project management, vendor management, and appointment scheduling. Proven track record of enhancing service quality and ensuring regulatory compliance.
Overview
17
17
years of professional experience
Work History
Modality Support Coordinator
SimonMed Imaging
Phoenix, AZ
08.2019 - Current
- Coordinate service to ensure our machines are properly maintained.
- Dispatch engineers to locations when systems are down.
- Trained new team members on operational protocols and best practices for effective support coordination.
- Led cross-functional meetings to align departmental goals with organizational objectives and improve service quality.
- Ensure compliance with regulatory standards and facilitate timely follow-up care.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
Operations Manager
SimonMed Imaging
Glendale, AZ
04.2014 - 08.2018
- Led cross-functional teams to execute strategic initiatives, improving overall operational effectiveness and client satisfaction.
- Streamlined operational workflows to enhance service delivery efficiency across multiple imaging centers.
- Implemented quality assurance protocols to maintain high standards in patient care and safety procedures.
- Developed training programs for staff, fostering professional growth and enhancing team performance within the organization.
MRI Technician Assistant
SimonMed Imaging
Phoenix, AZ
06.2010 - 04.2014
- Prepared patients for MRI scans by explaining procedures and addressing concerns, enhancing patient experience.
- Assisted MRI technicians in performing diagnostic imaging procedures, ensuring patient comfort and safety.
- Monitored equipment functionality, promptly reporting issues to ensure minimal disruption in operations.
- Maintained cleanliness and organization of imaging rooms, supporting efficient workflow for technical staff.
Patient Service Representative
SimonMed Imaging
Phoenix, AZ
04.2009 - 06.2010
- Streamlined patient check-in processes, improving overall efficiency and reducing wait times.
- Managed patient scheduling and appointment coordination using advanced scheduling software.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Resolved patient inquiries and concerns, ensuring a high level of customer satisfaction.
Education
High School Diploma -
Trevor G. Browne
Phoenix, AZ05-1997
Skills
- Project management
- Patient coordination
- Electronic records management
- Vendor management
- Healthcare coordination
- Documentation and recordkeeping
- Time management
- Supply chain coordination
Languages
English
Native or Bilingual
Timeline
Modality Support Coordinator
SimonMed Imaging
08.2019 - Current
Operations Manager
SimonMed Imaging
04.2014 - 08.2018
MRI Technician Assistant
SimonMed Imaging
06.2010 - 04.2014
Patient Service Representative
SimonMed Imaging
04.2009 - 06.2010
High School Diploma -
Trevor G. Browne