Bianca Corcoran
Tucson
Summary
Accomplished service management professional with expertise in team development and customer engagement. Successfully improved operational metrics, including sales and service efficiency, while managing staff training and compliance with safety standards. Eager to transition management experience into a new career direction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
To-Go Server/Server
North Italia
Tucson
08.2023 - 03.2026
- Upholding standards and enhancing guest experiences through attentive service.
- Validated and allocated guest orders based on preferences and allergies.
- Assisted line cooks with station tasks to maintain efficient workflow.
- Collaborated with kitchen staff to optimize order processing efficiency.
- Trained new team members on restaurant policies and best practices.
- Organized and tracked to-go orders, ensuring precision in fulfillment.
Restaurant General Manager
Pizza Hut
Tucson
10.2016 - 08.2023
- Implemented new ideas to enhance sales and service while fostering employee development and a positive culture within company policies and standards.
- Improved and maintained key metrics, including customer satisfaction, speed of service, labor costs, food and paper costs, and staff training and development.
- Creating weekly schedules and scheduling in accordance to daily sales to ensure speed of service and customer satisfaction.
- Identifying, correcting, improving, and maintaining food safety standards.
- Identifying theft and implementing preventive structures to avoid future loss.
- Training and developing all new hires/ promoted employees.
- Creating and altering adequate prep lists to ensure readiness per daily demands.
- Managed cash handling by processing transactions accurately and securely.
- Payroll changes/ closing payroll
- Weekly inventory counts.
- Delivered exceptional service by serving customers promptly and courteously.
- Prepared and cooked meals according to established recipes and standards.
- Prepared ingredients and supplies for daily menu items.
- Executed delivery driving duties to ensure timely and accurate deliveries.
Education
Some College (No Degree) -
Pima Community College
Tucson, AZ06-2026
Skills
- Food preparation techniques
- Customer service and support
- Cash handling
- Inventory control
- Quality assurance
- Staff management
- Employee training and development
- Schedule optimization
- Multitasking abilities
- Problem-solving expertise
- Computer literacy
- Microsoft Office Suite
- Payroll systems
- Labor cost analysis
- Procurement management
- Profit analysis
- Leadership skills
- Initiative and goal orientation
- Written communication
Certification
- ServSafe Food Management Certification
Timeline
To-Go Server/Server
North Italia
08.2023 - 03.2026
Restaurant General Manager
Pizza Hut
10.2016 - 08.2023
Some College (No Degree) -
Pima Community College