Bianca Hernandez
Tucson
Summary
Results-driven Customer Service professional skilled in service delivery and relationship management. Focused on enhancing customer satisfaction through exceptional service and tailored solutions. Utilizes customer service best practices to effectively address diverse customer needs and support business objectives.
Overview
2
2
years of professional experience
Work History
Youth Development Professional
Boys & Girls Club Of Tucson
Tucson, AZ
06.2025 - 10.2025
- Assisted in planning and implementing daily youth activities to foster engagement and skill development.
- Collaborated with team members to create a safe and inclusive environment for all club members.
- Monitored participant behavior to ensure adherence to safety protocols and positive interactions.
- Maintained accurate records of participant attendance and activity outcomes for program assessment purposes.
- Kept case files updated, accurate and aligned with requirements.
Kitchen Helper
Staff Matters – Grijalva Elementary School
12.2023 - 05.2024
- Provided efficient meal service to over 300 students each day.
- Chopped vegetables, cut fruit, and prepared sauces to assist kitchen staff during peak times.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Cleaned and organized kitchen stations to enhance workflow and support team efficiency.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Scraped, washed, and restacked dishware, utensils, and glassware to ensure kitchen readiness for customer demands.
- Completed tasks according to supervisor instructions.
Service Associate
Del Sol Marketplace
Tucson, AZ
06.2023 - 09.2023
- Assisted high volume of customers daily with positive attitude and commitment to satisfaction.
- Resolved customer issues and enhanced satisfaction by providing tailored solutions to meet individual needs.
- Personalized customer interactions to boost loyalty and improve solution implementation.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Hiaki High School
Tucson, AZ2013
Skills
- Youth Program Development
- Youth engagement
- Program Evaluation
- Data Collection
- Issue resolution
- Group Facilitation
- Customer Service
- Prioritization
Timeline
Youth Development Professional
Boys & Girls Club Of Tucson
06.2025 - 10.2025
Kitchen Helper
Staff Matters – Grijalva Elementary School
12.2023 - 05.2024
Service Associate
Del Sol Marketplace
06.2023 - 09.2023
High School Diploma -
Hiaki High School