Bianca Merrell
Casa Grande
Summary
Professional dedicated to agile project management with focus on delivering high-quality results. Recognized for fostering collaborative environments and effectively managing team dynamics to meet project goals. Adaptable and reliable, consistently aligning strategies with evolving business needs while leveraging strong organizational and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agile/Scrum Master Coach
OptumTECH
Remote
06.2024 - Current
- Agile Coach for cross‑functional healthcare technology teams in intake‑ and SLA‑driven environments
- Facilitate Scrum ceremonies to improve backlog readiness, flow, and delivery predictability
- Partner with Product, Engineering, and Business to translate clinical and operational needs into actionable work
- Coach teams through high‑volume intake, defects, and enhancement work while balancing planned delivery
- Identify and escalate delivery risks tied to intake volatility, system performance, and dependencies
- Translate complex technical and operational issues into clear, leadership‑ready communication
- Drive continuous improvement, team stability, and psychological safety during periods of change
Agile/Scrum Master Coach
OptumTECH
Remote
01.2023 - 06.2024
- Scrum Master for a large, multi‑team healthcare subscription platform
- Enabled delivery across eligibility, identity, subscriptions, partner integrations, and mobile/web products
- Coordinated multiple onshore/offshore teams in a dependency‑heavy environment
- Drove sprint execution, capacity planning, and delivery predictability
- Balanced roadmap work with defects, tech debt, and live‑site support
- Improved transparency through sprint metrics, risk tracking, and leadership reporting
Agile/Scrum Master Coach
OptumTECH
Remote
01.2019 - 01.2023
- Led multiple cross-functional teams in the successful delivery of software projects, ensuring adherence to Agile principles and Scrum framework.
- Facilitated all Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives, improving team collaboration and productivity improvement for the organization.
- Implemented Agile best practices and continuous improvement processes, resulting in an increase in team velocity.
- Collaborated with product owners to prioritize and manage product backlogs, ensuring alignment with business goals and customer needs.
- Coached and mentored team members on Agile methodologies and Scrum practices, fostering a culture of continuous learning and improvement.
- Resolved impediments and conflicts within the team, enhancing overall team cohesion and project delivery timelines.
Skills
- Technical Agile & Scrum facilitation
- DevOps & CI/CD delivery support
- Technical backlog refinement
- Cross‑team dependency management
- Delivery forecasting & capacity planning
- SLA‑driven systems delivery
- Risk & impediment management
- Engineering team coaching
- Rally Broadcom
- Microsoft Suite
Certification
- Certified Scrum Master, CSM
- Project Management Professional, PMP
Timeline
Agile/Scrum Master Coach
OptumTECH
06.2024 - Current
Agile/Scrum Master Coach
OptumTECH
01.2023 - 06.2024
Agile/Scrum Master Coach
OptumTECH
01.2019 - 01.2023