Bianca Moreno

Essential Duties & Responsibilities

● Greet all patients as they arrive in a friendly, courteous, and professional manner

● Demonstrate and maintain a working knowledge of customer service principles, and

departmental expectations regarding customer service

● Document in the computer system all necessary demographic, insurance, and financial

information

● Maintain patient charts; including creating new files, scanning files into the computer

system, filing, shifting, and breaking down charts

● Responsible for photocopying records and documents for billing purposes

● Perform clerical duties, including mail delivery, faxing, copying, and scanning

● Responsible for answering, screening, and directing incoming phone calls

● Insurance verification via phone call, web portal or fax.

● Collect co-payments or other applicable financial payments

● Facilitate daily deposits and perform cash reconciliations

● Maintain daily financial log including documenting patient financial class, amount owed,

amount collected, and scanning completion

● Maintain daily patient log including documenting chief complaint, time and date of

entry, time and date of exit, services rendered, and discharge/transfer information

● Document patient volumes for the previous day

● Admissions notification to insurances getting prior authorization as needed

● Maintain and compile reports and informational packets for distribution

● Perform any job related to the registration process

● Perform other duties as assigned

Perform preliminary physical tests; take blood pressure, height, weight, temperature; report patient history

Prepare treatment rooms for patient examinations, and procedures. In a sterile manner, set up proper tools for specified procedures.

Assist physician in examining and treating patients. Handing him instruments or materials.

Remove sutures, place/remove foley catheters, educate patients on how to properly self catheterize, give injections, and perform bladder chemotherapy

Perform routine laboratory tests, sample analysis, send to facility with proper orders containing accurate coding for billing, and document when needed.

Keep supplies ready by inventorying stock, placing orders, and verifying receipt.

Answer telephones, transfer calls, gather patient information, create chart, schedule patients (new/ follow ups), request records, obtain hospital records, fax records, labs, and imaging requisitions, submit authorizations, send patient referrals to other physicians, and request refills upon patient request.