Bianca Taylor
Tucson
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Fleet Services Support Manager
Pima County
Arizona
10.2024 - Current
- Managed administrative operations, including reception, mail distribution, and training room reservations.
- Managed two support divisions to provide excellent customer service to external departments.
- Developed and implemented new policies and procedures to streamline operations and improve customer service.
- Review and analyze financial reports and performance data to measure productivity and goal achievement.
- Coordinated with other divisions to ensure delivery of services and timely resolution of customer issues.
- Organized and tracked business travel, department invoices, and other financial activities.
- Built and maintained relationships with vendors to ensure timely delivery of supplies.
- Performed warehouse fiscal year inventory and provide year-end reports to leadership and the finance department.
Administrative Services Manager
Pima County
Arizona
09.2023 - Current
- Managed administrative operations, including reception, mail distribution, and training room reservations.
- Developed and implemented new policies and procedures to streamline operations and improve customer service.
- Review and analyze financial reports and performance data to measure productivity and goal achievement.
- Coordinated with other divisions to ensure delivery of services and timely resolution of customer issues.
- Organized and tracked business travel, department invoices, and other financial activities.
- Performed warehouse fiscal year inventory and provide year-end reports to leadership and the finance department.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
Program Coordinator
Pima County
Arizona
09.2022 - Current
- Managed administrative operations, including reception, mail distribution, and training room reservations.
- Developed and implemented new policies and procedures to streamline operations and improve customer service.
- Review and analyze financial reports and performance data to measure productivity and goal achievement.
- Organized and tracked business travel, department invoices, and other financial activities.
- Performed warehouse fiscal year inventory and provided year-end reports to leadership and the finance department.
- Maintained records and reports.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
Administrative Specialist Senior
Pima County
Arizona
10.2021 - Current
- Developed and maintained filing systems, ensuring accurate document retrieval and compliance with organizational standards.
- Implemented process improvements that increased the accuracy of data entry and reduced turnaround times for requests.
- Oversaw inventory management for office supplies, ensuring availability while minimizing excess expenditures.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
Office Level Support IV
Pima County Fleet Services
Tucson, AZ
11.2020 - Current
- Processed over 400 invoices.
- Monitors up to 20 Vendor accounts.
- Manages, monitors, and coordinates the car wash program for all County vehicles.
- Manages and coordinates battery inventory for Fleet Services.
- Utilizes Faster reports to ensure accurate data in AMS.
Ambulance Coder and Revenue Specialist
WALTON COUNTY SHERIFF'S OFFICE
DeFuniak Springs, FL
03.2019 - 01.2020
- Billed over $200,000 in insurance claims.
- Monitored and coded up to 20 tickets per day in ambulance trips.
- Created and edited insurance claims via medical database and 1500 forms.
- Responsible for administering and posting over $400,000 in insurance and patient payments to appropriate accounts including adjustments.
- Generated reports to monitor money received from insurance companies/patients.
- Managed rejected claims report.
Medical Biller
Healthmark Regional Medical Center
DeFuniak Springs, FL
09.2018 - 03.2019
- Billed over $200,000 in insurance claims.
- Assisted in verifying over 250 patient insurances while practicing HIPAA.
- Created, edited, and managed insurance claims for specific insurances on UB04 and 1500 forms.
- Utilized multiple databases to verify and bill claims.
- Responsible for training new medical billing employees.
- Managed billing reports according to assigned insurance companies.
Sales Lead
Gymboree
Aiea, HI
10.2015 - 10.2017
- Coordinated and managed over $5,000 worth of merchandise out of the store.
- Managed day-to-day operations including sales reporting, payroll hours, and inventory management.
- Prepared and coordinated daily bank deposits.
- Administered daily/weekly goals for sales team.
- Coordinated floor plan movements and administered changes according to new clothing lines.
- Recruited new employees via hiring events or using social media.
Petty Officer Third Class
United States Navy
Everett, WA
05.2010 - 05.2014
- Managed over 300+ training records for all military personnel in department.
- Answered phone calls, directed patients to correct facility, and answered all of their questions as best as possible.
- Utilized medical database to check in patients maintaining confidentiality.
- Administered safety protocol and PPE to all sailors aboard the USS Lincoln.
- Managed the division’s personnel paperwork and barrack room information.
- Assisted in the coordination of supplies for division.
Education
Certificate of Human Resources Management -
University of Phoenix
Tucson, AZ08-2018
Bachelor of Science - Business Administration
University of Phoenix
Honolulu, HI09-2017
Skills
- Problem-solving
- Teamwork and collaboration
- Staff management
- Customer service
- MS office
- Administration and reporting
Certification
Driver's License
Timeline
Fleet Services Support Manager
Pima County
10.2024 - Current
Administrative Services Manager
Pima County
09.2023 - Current
Program Coordinator
Pima County
09.2022 - Current
Administrative Specialist Senior
Pima County
10.2021 - Current
Office Level Support IV
Pima County Fleet Services
11.2020 - Current
Ambulance Coder and Revenue Specialist
WALTON COUNTY SHERIFF'S OFFICE
03.2019 - 01.2020
Medical Biller
Healthmark Regional Medical Center
09.2018 - 03.2019
Sales Lead
Gymboree
10.2015 - 10.2017
Petty Officer Third Class
United States Navy
05.2010 - 05.2014
Bachelor of Science - Business Administration
University of Phoenix
Certificate of Human Resources Management -
University of Phoenix
Military Service
- Branch: United States Navy
- Rank: E-4
Additional Information
- 5+ years of experience managing other personnel and providing excellent customer service.
- Strong work ethic, professional demeanor, and great initiative.
- Proficient at quickly learning new procedures and taking ownership of diverse projects.
- Skills: Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Eager to become more proficient with more systems as needed.